Devon Moore
Greensboro,NC
Summary
Guest Experience Lead at Lululemon with a strong track record of driving performance through data analysis, KPI execution, and relationship-based selling. Seeking to transition into pharmaceutical sales by applying strengths in relationship management, analytical thinking, and performance-driven execution within healthcare environments.
Overview
4
4
years of professional experience
Work History
Guest Experience Lead
Lululemon
Greensboro, NC
10.2024 - Current
- Drove KPI exceedance by translating analytics into clear team priorities
- Ensured operational consistency by reinforcing SOPs through actionable practices
- Held the team accountable to daily, weekly, and monthly sales targets
- Delivered in-the-moment coaching to improve conversion and selling behaviors
- Executed targeted strategies to exceed KPIs, driving a 50% increase in product sell-through
- Led by example, modeling consultative selling and elevated guest interactions
- Partnered with leadership to address performance gaps and implement action plans
- Managed and motivated the team to achieve performance-driven results
- Listened intentionally to guests needs to identify key issues to correctly remedy concerns through product education and encouragement
Educator
Lululemon
Greensboro, NC
09.2023 - 10.2024
- Delivered consultative, relationship-based selling to understand guest needs and recommend products aligned with performance and lifestyle goals
- Educated guests on technical product features, benefits, and use-cases to drive confident purchasing decisions
- Built strong rapport with repeat guests, fostering brand loyalty and long-term customer relationships
Sales Associate (Footwear)
Dick’s Sporting Goods
Greensboro, NC
08.2022 - 09.2023
- Performed gait analysis to identify pronation patterns and recommend appropriate footwear solutions to improve comfort and reduce injury risk
- Educated customers on footwear technologies, fit, and use-cases to support informed purchasing decisions
Education
Bachelor of Science - Science of Nutrition
University of North Carolina At Greensboro
North Carolina05-2024
Associate of Science - Science
Surry Community College
North Carolina 05-2020
Skills
- Relationship-driven Sales
- Relationship Building
- Team Management
- Product Education
- Inventory Management
- KPI Plan Implementation
- Time Management
- Compliance & Professional Ethics
- Problem Solving
- Active Listening
- Conflict Resolution
- Exceptional Communication
- Adherence to Operational Guidelines
- Monthly Performance/Review Presentation
Additional Information
Scholar of Global Distinction, Member Pre-Dental Club, Completed 50+ hours of dentist shadowing, gaining exposure to patient care, clinical workflows, and medical professionalism, Completed 10+ hours of community volunteer work, demonstrating commitment to service and community engagement.
References
- Available Upon Request
Timeline
Guest Experience Lead
Lululemon
10.2024 - Current
Educator
Lululemon
09.2023 - 10.2024
Sales Associate (Footwear)
Dick’s Sporting Goods
08.2022 - 09.2023
Bachelor of Science - Science of Nutrition
University of North Carolina At Greensboro
Associate of Science - Science
Surry Community College