SAMANTHA MYERS
West Long Branch,NJ
Summary
Well-coordinated in organizing project milestones and team assignments. Multifaceted and self-motivated with superior work ethic, and meticulous attention to detail. Excellent communication, research and conflict resolution skills. Friendly, enthusiastic individual that provides instruction and guidance, and enjoys helping students learn new concepts and subjects.
Overview
2
2
years of professional experience
Work History
Guest Experience Lead
Lululemon
12.2022 - Current
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Provided guidance and coaching to staff, conducting performance evaluations to address areas of improvement constructively.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Assistant Manager
Massage Envy
09.2022 - 12.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Analyzed sales and gross profit reports to identify opportunities for market growth.
Inside Sales Representative
Fast Moving Group
03.2022 - 08.2022
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Identified customer needs through in-depth analysis and highlighted service features to effectively meet needs.
- Answered customers' questions regarding services, prices and availability.
- Managed and recorded leads from outbound telephone marketing.
- Used CRM software to maintain detailed contact logs and account records.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Education
Alternate Route To Teaching - Elementary Education
Brookdale Community College
Lincroft, NJ2024
Master Of Science - Marketing
The University of Alabama
Tuscaloosa, AL05.2021
Bachelor of Science - Marketing
The University of Alabama
Tuscaloosa, AL05.2021
Skills
- Sales strategy and meeting sales goals
- Group and individual instruction
- Leading and managing teams
- Microsoft Office Suite
- Customer Service-Oriented
- Multitasking, Prioritization and Time Management
- Attention to Detail
- Complex Problem-Solving
- Personal Initiative
- Conflict Resolution
- Relationship building and management
Timeline
Guest Experience Lead
Lululemon
12.2022 - Current
Assistant Manager
Massage Envy
09.2022 - 12.2022
Inside Sales Representative
Fast Moving Group
03.2022 - 08.2022
Alternate Route To Teaching - Elementary Education
Brookdale Community College
Master Of Science - Marketing
The University of Alabama
Bachelor of Science - Marketing
The University of Alabama
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