Melissa Van Leeuwen
Salt Lake City ,UT
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges.
Overview
20
20
years of professional experience
Work History
Guest Experience Lead
Lululemon
Salt Lake City, UT
10.2023 - Current
- Strategically coached and lead team to increase guest education, repeat business, and overall guest satisfaction ratings.
- Collaborated with management team to develop new policies that would reach our monthly goals and enhance the guest experience.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Created daily schedules for team members to ensure adequate coverage during peak hours.
Realtor
Summit Sotheby's International Realty
Park City, UT
03.2020 - Current
- Prepared contracts and forms needed for real estate transactions.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
General Manager | Buyer Manager
Kharisma Boutique
Salt Lake City , UT
04.2008 - 10.2012
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Supported efforts to develop and launch new product offerings and enhancements for existing products.
- Located and vetted vendors, established good relationships and negotiated contracts.
Realtor
Equity Real Estate Luxury Group
Salt Lake City, UT
06.2006 - 03.2020
- Negotiated prices, terms of sale and service agreement to close transactions.
- Executed marketing efforts online and mailings
- Maintained current and accurate CRM database of prospective customers.
Sales Associate Team Leader
Collections Maui Inc
Maui, HI
01.2004 - 01.2006
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Trained new team members in cash register operation, stock procedures and customer services.
- Developed trusting relationships with customers by making personal connections.
Education
Interior Design
University of Hawaii
Kahului, HISkills
- Sales Strategy Implementation
- Product Merchandising
- Recruiting and Hiring
- Team Building
- Staff Training and Development
- Stellar Verbal and Written Communication
- Creative Solution Development
- Coaching and Mentoring
Timeline
Guest Experience Lead
Lululemon
10.2023 - Current
Realtor
Summit Sotheby's International Realty
03.2020 - Current
General Manager | Buyer Manager
Kharisma Boutique
04.2008 - 10.2012
Realtor
Equity Real Estate Luxury Group
06.2006 - 03.2020
Sales Associate Team Leader
Collections Maui Inc
01.2004 - 01.2006
Interior Design
University of Hawaii