Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Trask

Port Wentworth,GA

Summary

Seasoned Retail Manager with proven track record in store operations and team management. Experience includes inventory control, sales forecasting, and customer service improvement strategies. Notable strengths include leadership skills, problem-solving abilities, and proficiency in using retail management software to increase efficiency. Previous roles have resulted in improved customer satisfaction rates and streamlined operational procedures.

Overview

4
4
years of professional experience

Work History

Guest Experience Lead

lululemon
Savannah, GA
09.2024 - Current
  • Reviewed and interpreted daily business data and metrics to track progress toward sales goals, and motivated the team to drive business results.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Led back-of-house setup during new store relocation.
  • Analyzed customer feedback surveys to identify areas of improvement within the store.

Store Manager

Spartina 449
Bluffton, SC
02.2024 - 08.2024
  • Lead a team of five at the flagship store, collaborating with corporate to ensure excellence and surpass sales goals.
  • Organize large-scale events, achieving record milestones, and driving significant revenue growth.
  • Implement strategic initiatives to adapt to changing market conditions, enhancing customer experience and satisfaction.
  • Coordinate promotional events to boost store visibility, driving customer engagement, and achieving 10% sales growth.
  • Facilitate seamless communication between store staff and the corporate office, ensuring operational excellence and customer satisfaction.

General Manager

Janie and Jack
Bluffton, SC
09.2022 - 02.2024
  • Lead the hiring, onboarding, and training of new managers and associates, achieving full staffing by Christmas.
  • Managed two locations during peak holidays, consistently exceeding sales goals, and earning monthly bonuses.
  • Mentored the team on visual merchandising, client services, and store operations, resulting in a positive year-end comp.
    Utilized KPIs to coach teams, improving market knowledge and operational efficiency; supported district-wide training initiatives.
  • Assisted in the district-wide rollout of the new register system, ensuring a smooth transition and minimal disruption to store operations.

Associate Store Manager

J. Crew Factory
Bluffton, SC
02.2022 - 09.2022
  • Led a team in a high-traffic tourist store, achieving sales targets and enhancing customer satisfaction.
  • Recruited, onboarded, and trained new associates, improving team efficiency and performance.
  • Coordinated monthly floor sets, ensuring store-wide consistency and visual appeal.
  • Communicated product feedback and sales goals to the home office, aligning store objectives.
  • Facilitated corporate visits, presenting product insights, and store KPIs to executives

Assistant Store Manager

J.Crew Factory
Pooler, GA
11.2020 - 02.2022
  • Led Women's Merchandising, achieving measurable sales growth and customer satisfaction.
  • Facilitated store rollouts, ensuring smooth operations, and timely openings.
  • Monitored and reported on monthly, daily, and weekly KPIs, driving performance improvements.
  • Acted as Store Director during absences, maintaining business continuity.
  • Traveled to assist other stores, providing support and expertise as needed.

Education

Some College (No Degree) -

Tidewater Community College
Virginia Beach, VA

Skills

  • Team supervision
  • Performance monitoring
  • Business administration
  • Planning and implementation
  • Operational compliance
  • Budgeting and cost control
  • Recruitment and retention
  • Sales development
  • Employee scheduling
  • Personnel training and development

Timeline

Guest Experience Lead

lululemon
09.2024 - Current

Store Manager

Spartina 449
02.2024 - 08.2024

General Manager

Janie and Jack
09.2022 - 02.2024

Associate Store Manager

J. Crew Factory
02.2022 - 09.2022

Assistant Store Manager

J.Crew Factory
11.2020 - 02.2022

Some College (No Degree) -

Tidewater Community College

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Courtney Trask