- Professional Sports
- Live Entertainment & Events
- Event Planning
- Fan Engagement
- Physical Fitness & Wellness
- Volunteering
- Networking and Professional Development
- Supporting Local Businesses
Noelle Blaha
Strongsville,OH
Summary
Dynamic professional with a track record in customer experience, sales, and operations, proficient at cultivating strong client relationships and driving revenue growth. Expertise in supporting event operations while consistently delivering exceptional service in high-pressure environments. Known for outstanding communication and leadership skills, with a quick ability to adapt to changing circumstances. Committed to creating positive experiences that enhance customer loyalty and contribute to overall organizational success.
Overview
9
9
years of professional experience
Work History
Dining Lead & Guest Experience
Shinto
Westlake, OH
04.2023 - Current
- Led front-of-house operations during high-volume service periods, ensuring exceptional guest experiences and smooth service flow.
- Trained and mentored 10+ new team members on service standards and operational procedures, enhancing team readiness and consistency.
- Increased average check value through consultative upselling and attentive service, contributing to overall revenue growth.
- Works effectively in fast-paced environments.
Premium Client Retention Agent
Massage Heights
Strongsville, OH
02.2022 - 08.2022
- Managed premium client relationships and secured membership renewals through personalized engagement.
- Cultivated lasting customer relationships through proactive outreach, enhancing client loyalty.
- Addressed customer concerns with professionalism and empathy, fostering trust and satisfaction.
- Tracked KPIs and identified opportunities to increase retention and revenue.
- Developed customer retention strategies to enhance client loyalty and satisfaction.
-
Event Logistics & Customer Success Associate
Dick's Sporting Goods
Strongsville, OH
03.2021 - 01.2022
- Delivered consultative customer service and tailored product recommendations to enhance customer satisfaction.
- Ensured merchandising standards and maintained inventory accuracy to support seamless operations.
- Facilitated high-volume sales periods while ensuring exceptional customer experiences through proactive engagement.
- Collaborated with team members to resolve customer complaints effectively and efficiently.
Facility Operations & Client Success
Kent State University
Kent, OH
09.2021 - 12.2021
- Managed daily facility operations and member services to enhance member experience.
- Conducted safety inspections while acting as primary contact for guests to ensure their needs were met.
- Learned and adapted quickly to new technology and software applications.
Retail Operations Specialist
TJ Maxx
Strongsville, OH
09.2017 - 03.2021
- Oversaw cash handling and inventory control procedures to ensure accuracy and compliance.
- Executed daily operational tasks, ensuring compliance with company policies and procedures.
- Managed merchandise replenishment processes, maintaining stock levels to meet customer demand effectively.
- Conducted regular audits of store operations to identify areas for process improvement and efficiency gains.
Education
Bachelor of Arts - Communication Studies
Kent State University
Kent, OH12-2025
Associate of Arts - Psychology
Kent State University
Kent, OH12-2025
Skills
- Event Operations
- Client Relationship Management
- Guest Service Management
- Strategic Planning & Playbook Execution
- Time Management
- Team Collaboration & Leadership
- Elite Communication (written/verbal)
- Conflict Resolution
- Content Creation
- Discipline & Process Adherence
- Friendly & Positive Attitude
Accomplishments
- Competed and qualified in regional business and marketing competitions by presenting solutions to real-world business case studies.
- Developed business, marketing, and customer engagement skills through competitive events and leadership development.
- Enhanced presentation, networking, and relationship-building abilities while collaborating with peers and business professionals.
Teams & Clubs
- Kent State Volleyball Club Member
- Varsity Basketball
- Varsity Volleyball
- Track & Field: High-Jump & 100 Meter
- Ohio Johnson Dance & Gymnastics
- Ohio Club Soccer
- Ohio Club Softball
Technology & Tools
Proficient in:
- Google Workspace
- Google Sheets
- Microsoft Teams
- Microsoft Excel
- Canva
- Various POS & CRM platforms.
Interests
Languages
English
Native or Bilingual
Timeline
Dining Lead & Guest Experience
Shinto
04.2023 - Current
Premium Client Retention Agent
Massage Heights
02.2022 - 08.2022
Facility Operations & Client Success
Kent State University
09.2021 - 12.2021
Event Logistics & Customer Success Associate
Dick's Sporting Goods
03.2021 - 01.2022
Retail Operations Specialist
TJ Maxx
09.2017 - 03.2021
Bachelor of Arts - Communication Studies
Kent State University
Associate of Arts - Psychology
Kent State University