Marielienis Aliana Blanco De La Cruz
Richmond
Summary
Experienced bilingual administrative professional with a technical diploma in Administrative Assistance and over a decade of expertise in customer service, logistics, and administrative support. Recognized for exceptional organizational abilities, meticulous attention to detail, and adept management of documentation and administrative procedures. Skilled in utilizing various computer tools, collaborating effectively, troubleshooting issues, and thriving in fast-paced settings. Possesses intermediate English proficiency and demonstrates a dedication to continuous personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Daycare
01.2024 - Current
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Warehouse Associate
Amazon
01.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Customer Service Representative
U-Haul
01.2018 - 01.2020
- Assisted customers in person and over the phone, resolving issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery and Administrative Assistant
Autopart
01.2018 - 01.2020
- Coordinated deliveries and managed administrative documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BBA - Administrative Assistance
LIC. Martiniano Sanchez Technical School
Cabimas, Venezuela01.2005
Skills
- Customer service expertise
- File system administration
- Microsoft Word, Excel, Email
- Organization and planning
- Scheduling and logistics
- Spanish: Native English: Intermediate
- Observation and assessment
- Circle time management
- Documentation and record keeping
- Social skills development
- Child development expertise
Certification
CPR/AED (Adult/Child/Infant Certification)
Availability
Full-time | On-site or remote | Government administrative roles preferred
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Toddler Teacher
Daycare
01.2024 - Current
Warehouse Associate
Amazon
01.2022 - 01.2023
Customer Service Representative
U-Haul
01.2018 - 01.2020
Delivery and Administrative Assistant
Autopart
01.2018 - 01.2020
BBA - Administrative Assistance
LIC. Martiniano Sanchez Technical School
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