Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MARIELLA BAEZ

Port Charlotte,FL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Publix. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in cash handling and register systems, I thrive in fast-paced environments, ensuring seamless transactions and a positive shopping experience for all customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Associate

Publix
Port Charlotte, FL
07.2023 - 05.2024
  • I pride myself in providing exceptional customer service and using problem solving skills when working with my customers and coworkers.
  • As a Publix cashier I would complete customer transactions on the cash register.
  • Key job duties included scanning items, applying coupons and promotional codes, checking prices, processing payments, and making change.
  • As a cashier/customer service representative, I was also responsible for providing excellent customer service to all customers.
  • This included greeting customers, answering questions, helping customers find items, and providing assistance with purchases.
  • I also helped maintain the store by stocking shelves, cleaning, and organizing.
  • Completing customer transactions on the cash register.
  • Scanning items for purchase using the POS system.
  • Applying coupons and promotional codes.
  • Checking prices.
  • Processing payments, including cash, credit/debit cards, checks, and gift cards.
  • Providing premier service to all customers.

Footwear Sales Associate

Footlocker
Junction City, KS
10.2021 - 01.2023
  • As a Foot Locker sales associate, I was responsible for operating cash registers, assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services.
  • I guaranteed high customer satisfaction by being informed about all products sold and collaborating with workmates to provide strong sales service.
  • As a sales associate, I was also responsible for helping customers find the right size and type of sports shoes, welcoming and assisting customers visiting the store, and assisting customers in checking shoe types, sizes, and colors.
  • Assist customers with their footwear needs, including finding the right pair of shoes and recommending accessories.
  • Understand different types of shoes and provide sizing advice.
  • Monitor inventory and communicate with manufacturers.
  • Keep records, stock shelves, and maintain a clean store.

Waitress

Brigette's Cafe
Woodbine, KS
06.2020 - 08.2021
  • As a waitress for Bridgette's Cafe in rural Kansas, I worked with people from every walk of life.
  • As a professional working in a restaurant my goal was to ensure guests had an excellent dining experience by providing stellar customer service.
  • Greeting guests, taking meal orders, and ensuring smooth communication between the dining area and kitchen were a common part of my work day.
  • I occasionally handled money transactions as well as operated the cash register when needed.
  • Welcoming and seating guests.
  • Taking guest orders.
  • Communicating orders effectively to the kitchen.
  • Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
  • Delivering food from the kitchen to the guests.
  • Providing premier customer service to anyone and everyone.

Education

AA - Dental Hygiene

State College Of Florida
Bradenton, FL
05-2026

AA - Dental Hygiene

Pueblo Community College
Pueblo, CO
05-2026

High School Diploma -

Lemon Bay High School
Englewood, FL
05.2024

Cloud Community College
Concordia, KS
01.2023

Skills

  • Microsoft Office and Google Suite
  • Analytical thinking
  • Active listening
  • Adaptability
  • Creativity
  • Dedication
  • Time management
  • Interpersonal skills
  • Communication skills
  • Organizational skills
  • Computer proficiency
  • Typing speed
  • Customer service excellence
  • Cash handling and register systems
  • Clerical expertise
  • Decision making
  • Problem solving

Certification

  • Driver's License
  • Certiport Certification in Project Management
  • Certiport Certification in Small Businesses

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Cashier/Customer Service Associate

Publix
07.2023 - 05.2024

Footwear Sales Associate

Footlocker
10.2021 - 01.2023

Waitress

Brigette's Cafe
06.2020 - 08.2021

AA - Dental Hygiene

State College Of Florida

AA - Dental Hygiene

Pueblo Community College

High School Diploma -

Lemon Bay High School

Cloud Community College

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MARIELLA BAEZ