Marielys Oquendo
Winter Haven,FL
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
21
21
years of professional experience
Work History
Specialist Consumer Access
AdventHealth
01.2025 - Current
- Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests, and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Meat Cutter, Machine Operator and Packing
Buckhead Meat
09.2021 - 12.2024
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Order Selector
Performance Food Group Co
06.2021 - 09.2021
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Packer/Warehouse Shipper
Walmart Distribution Center
03.2021 - 05.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Assistant Director/Master Teacher
Wonder Years Academy
07.2018 - 05.2020
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Master Teacher
Reaching for the Stars
05.2019 - 04.2020
- Developed individualized learning plans for students, resulting in improved academic performance and increased selfconfidence.
- Increased student engagement by incorporating hands-on activities and group projects into daily lessons.
Medical Receptionist
Centro De Servicios Medicos
01.2006 - 11.2009
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Centro Oftalmologioco De Bayamon
05.2004 - 2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Medical Billing And Coding Specialist -
Florida Technical College
Orlando, FLAssociate Degree - Medical Billing
John Dewey College
Bayamon, PR06-2004
High School Diploma -
Dr. Pedro Albizu Campos
Levittown, PR05-2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Resource allocation
- Team collaboration
- Continuous improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Adaptability and flexibility
- Professionalism
Languages
English
Spanish
Timeline
Specialist Consumer Access
AdventHealth
01.2025 - Current
Meat Cutter, Machine Operator and Packing
Buckhead Meat
09.2021 - 12.2024
Order Selector
Performance Food Group Co
06.2021 - 09.2021
Packer/Warehouse Shipper
Walmart Distribution Center
03.2021 - 05.2021
Master Teacher
Reaching for the Stars
05.2019 - 04.2020
Assistant Director/Master Teacher
Wonder Years Academy
07.2018 - 05.2020
Medical Receptionist
Centro De Servicios Medicos
01.2006 - 11.2009
Medical Receptionist
Centro Oftalmologioco De Bayamon
05.2004 - 2005
Medical Billing And Coding Specialist -
Florida Technical College
Associate Degree - Medical Billing
John Dewey College
High School Diploma -
Dr. Pedro Albizu Campos
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