Mariem Lacuna
Honolulu
Summary
Detail-oriented and highly organized Regional Administrative Assistant with experience supporting multi-site operations within military housing communities. Proven ability to manage delinquency tracking, prepare executive-level reports, and coordinate across community centers to ensure efficient operations and high resident service standards. Skilled in data analysis, process improvement, and handling sensitive information with discretion. Recognized for strong communication, accuracy, and the ability to manage competing priorities in fast-paced environments while supporting regional leadership and operational goals.
Overview
8
8
years of professional experience
Work History
Regional Administrative Assistant
Island Palm Communities
Honolulu, HI
10.2025 - Current
- Provide comprehensive administrative support to Regional Operations Directors and community management teams across multiple sites
- Assist in monitoring and managing community center delinquency, including tracking accounts, preparing notices, and coordinating follow-ups to ensure timely resolution
- Compile, analyze, and prepare detailed reports for Operations Directors, including performance metrics, occupancy data, and financial summaries
- Maintain accurate records, databases, and documentation related to resident accounts, compliance, and operational activities
- Coordinate communication between community centers, maintenance teams, and regional leadership to ensure alignment and timely execution of initiatives
- Support scheduling, meeting coordination, and preparation of presentations and reports for leadership meetings
- Assist in implementing operational policies and procedures to improve efficiency and service delivery
- Handle sensitive information with discretion, particularly related to resident accounts and military housing compliance requirements
Resident Services Specialist
Island Palm Communities
Honolulu, HI
04.2024 - 10.2025
- Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
- Increased lease renewal rates by proactively addressing potential issues and offering tailored solutions to residents needs.
- Educated residents on community policies and procedures, minimizing misunderstandings and violations.
- Collaborated with leasing agents to streamline the move-in process for new residents, reducing stress during transition periods.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported management staff in various administrative tasks such as drafting reports, preparing presentations, and managing correspondence with key stakeholders.
- Trained new hires on office procedures, software applications, and company policies, fostering their success within the organization.
Resident Services Coordinator
Island Palm Communities
Honolulu
11.2022 - 04.2024
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Conducted thorough orientations for new residents to foster familiarity with the community's policies, services, and amenities.
- Coordinated with local agencies to provide essential services for residents, such as loaner furniture, landscaping , waste management.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
Customer Service Representative I
Central Pacific Bank
12.2020 - 04.2021
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized and removed online banking files no longer in use.
- Executed wire transfers, stop payments and account transfers.
Food and Beverage Manager
Inn At Schofield Barracks
08.2019 - 06.2020
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Coordinated and organized all restaurant inventory.
- Helped general management develop prices based on inventory costs and portion sizes.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Starbucks and Corner Shop Supervisor
Hilton
02.2018 - 12.2018
- Assisted the store manager in running the day to day operations • Deployed partners so that they are in the right place at the right time to better help serve our customers
- Helped to manage inventory and delivery so that we have the right product to serve to our customers.
- Followed cash management procedures.
- Assisted store manager in completing self QASA audits and
- Managed employees time sheets and salary via Kronos and ADP
- Developed new process for employee evaluation which resulted in marked performance improvements.
Education
MBA - Business Administration And Management
California Business University
San Diego, CA05-2018
Bachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde
Manila Philippines2016
Skills
- Operations Coordination & Execution
- Delinquency Tracking & Account Management
- Financial Reporting & Data Analysis
- Executive-Level Report Preparation
- Property & Military Housing Administration
- Community Center Operations Support
Timeline
Regional Administrative Assistant
Island Palm Communities
10.2025 - Current
Resident Services Specialist
Island Palm Communities
04.2024 - 10.2025
Resident Services Coordinator
Island Palm Communities
11.2022 - 04.2024
Customer Service Representative I
Central Pacific Bank
12.2020 - 04.2021
Food and Beverage Manager
Inn At Schofield Barracks
08.2019 - 06.2020
Starbucks and Corner Shop Supervisor
Hilton
02.2018 - 12.2018
Bachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde
MBA - Business Administration And Management
California Business University