Marie Michelle Larose
Brooklyn,NY
Summary
Dedicated Healthcare Customer Service Representative with 5+ years of experience delivering compassionate support, scheduling medical transportation, and ensuring HIPAA compliance. Proven track record of managing high call volumes, resolving inquiries, and maintaining a 95% patient satisfaction rate. Skilled in active listening, problem solving, and administrative efficiency. Seeking to leverage communication expertise and patient-focused service to contribute to MAS Medicaid Answering Service.
Overview
2026
2026
years of professional experience
Work History
Healthcare Customer Service Representative
MAS Medicaid Answering Service
New York, NY
06.2025 - Current
- Book inbound medical transportation for Medicaid recipients.
- Promptly answer, screen, and process service requests and inquiries while maintaining confidentiality.
- Provide accurate information on programs, policies, and procedures.
- Enter patient intake information into medical service software to initiate transactions.
Call Center Agent
Global Contact Services (Access-A-Ride)
Queens, NY
05.2020 - 09.2022
- Handled high call volumes daily, assisting physically/mentally impaired individuals and senior citizens.
- Scheduled transportation services and resolved issues with accuracy and empathy.
- Identified client needs, clarified information, and offered effective solutions.
- Consistently met performance metrics for call handling and customer satisfaction.
Front Desk Associate
Gerard’s Company
Johnson Town, NY
09.2019 - 12.2020
- Welcomed and directed clients, ensuring a positive first impression.
- Answered and transferred calls, provided information, and took accurate messages.
- Entered data and maintained client records.
- Operated office equipment including fax machines, copiers, and multi-line phones.
Direct Support Professional
People Care Inc.
Queens, NY
04.2016 - 04.2019
- Supported individuals with developmental, physical, and mental disabilities in daily living.
- Ensured health, safety, and welfare compliance at all times.
- Assisted with skill development in money management, socialization, housekeeping, and hygiene.
- Administered medications and documented care per regulatory requirements.
- Trained and mentored new staff in behavior management and support strategies.
Office Support Specialist
Merrill Corporation
New York, NY
09.2014 - 04.2016
- Scheduled and coordinated meetings, including conference room reservations and logistics.
- Assisted with teleconferencing, videoconferencing, and food service requests.
- Maintained employee performance records and distributed mail across multiple floors.
- Logged and tracked legal documents for attorney and paralegal review.
Temp Home Health Aid Coordinator
Progressive Home Health Aide Services
New York, NY
2013 - 2016
- Coordinated patient schedules to optimize service delivery and improve client satisfaction.
- Developed training materials for new staff to enhance onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced administrative errors and streamlined documentation workflows.
- Facilitated communication between healthcare providers and clients to ensure continuity of care and support services.
Education
GED - undefined
Medgar Evers College
01.2015
Certification - Home Health Aide
03.2011
Skills
- Outstanding attention to detail & organizational skills
- Strong active listening & problem-solving abilities
- Ability to work independently and in team environments
- Proven leadership, mentoring, and coaching skills
- Customer service excellence with positive attitude promotion
- Bilingual: Fluent in Haitian Creole
Languages
Haitian Creole
Full Professional
Timeline
Healthcare Customer Service Representative
MAS Medicaid Answering Service
06.2025 - Current
Call Center Agent
Global Contact Services (Access-A-Ride)
05.2020 - 09.2022
Front Desk Associate
Gerard’s Company
09.2019 - 12.2020
Direct Support Professional
People Care Inc.
04.2016 - 04.2019
Office Support Specialist
Merrill Corporation
09.2014 - 04.2016
GED - undefined
Medgar Evers College
Certification - Home Health Aide
Temp Home Health Aid Coordinator
Progressive Home Health Aide Services
2013 - 2016