Marie N. VILLANUEVA
Hoboken
Summary
Dynamic leader with a proven track record at AIG, enhancing digital transformation projects by 40% in user engagement. Expertise in Product Strategy Oversight and Workshop Facilitation, complemented by proficiency in Agile methodologies and Power BI. Demonstrated ability to drive strategic investments and operational excellence, resulting in improved project delivery and heightened stakeholder satisfaction. Committed to leveraging data-driven insights for continuous improvement and innovation.
Overview
27
27
years of professional experience
Work History
Technology Consultant
Self Employed
04.2024 - Current
- Mentor graduating computer science students in software development processes, providing guidance on project execution in waterfall and agile methodology
- Engaged in Sword AI Summit and Web Summit conferences in Porto and Lisbon, actively networking and gaining insights into emerging technologies and industry trends
- Collaborated with start-up teams in New York to streamline development processes and implement best practices, contributing to more efficient project delivery and team synergy
Project Manager / Product Manager
DEPARTMENT OF HEALTH & MENTAL HYGIENE
11.2021 - 04.2024
- Company Overview: New York
- Manage and contribute to efforts requiring an integrated approach to system development involving multiple team members and vendors
- Lead the end-to-end planning, execution, and coordination of technical projects within the Disease Control Program, ensuring alignment with business objectives and timelines
- Spearheaded collaboration with network engineers and IT security to document and visualize application architecture, enhancing clarity and ensuring system integrity
- Managed projects related to electronic medical records, medication inventory, radiology, billing, direct observation therapy and FDA regulations
- Facilitated cross-functional collaboration between clinical experts, program owners, network specialists, cybersecurity professionals, and external vendors to guarantee production launch and integration with the existing Electronic Health Record infrastructure
- New York
Senior Business Analyst III, Strategy and Business Development Group
GUARDIAN LIFE
01.2019 - 09.2021
- Company Overview: New York
- Support development of business cases for strategic investments, portfolio prioritization and current business initiatives
- Improved the quality of business cases by 90% by including effective problem statements, proposed financial drivers, benefit realizations and roadmaps for group insurance’s top products
- Recommended user experience improvements on Guardian’s omni-channel entry points resulting to 30% increase in site traffic
- Increased persistency in renewal by 10% in the large market segment (companies with 1,000+ employees) by defining a consultative approach between Account Managers and client’s Benefits Lead or Risk Officers
- Reduced printing and mailing costs of $800K annually by redesigning notification processes in the Dental Claims area
- Planned and facilitated workshops, brainstorming sessions and large group meetings that cut across multiple business and functional areas
- Provided mentoring to junior business analysts on these topics - data analysis and modeling, KPIs (Key Performance Indicators), process reengineering, wireframing, usability, competitive analysis
- Collaborated with EIS (a software insurance company) in creating an absence management platform that will enhance the digital experience for employees
- Supported the development of strategic investments to grow Guardian Life’s revenue by $5B in 2025
- New York
Senior Business Analyst Consultant, Enterprise Business Intelligence Group
KPMG
07.2018 - 01.2019
- Company Overview: New Jersey
- Partnered with Business Intelligence Group stakeholders to define and agree on requirements, user stories/use cases, acceptance criteria, and change management implications for a business intelligence platform for KPMG’s audit, tax and advisory business
- Developed functional and non-functional requirements, specifications, user stories, use cases, acceptance criteria, test plans, business process diagrams, and entity relationship diagrams
- Managed the agile implementation of a new business intelligence platform for KPMG’s US employees in a span of 3.5 months
- New Jersey
Digital Analyst Consultant, Strategy & Business Intelligence Group
BARNEYS
05.2018 - 07.2018
- Company Overview: New York
- Analyzed demographic composition of current and potential client cohorts to inform segmentation strategies and customer journey mapping
- Trained Digital marketing teams in using existing analytical tools (heat map, campaign management among others) to assist them during their weekly and monthly monitoring of budget across channels
- Customized Key Performance Indicators dashboards for Creative, Search, Campaign, Content Management, Marketing and Strategy teams to learn from various data insights
- Streamlined the process between Marketing and Ecommerce teams in rolling out 'the drop' campaign by including proper coding of Adobe Analytics
- Researched key trends in the retail and digital marketing space that could inform future campaigns or improve the effectiveness of monthly spend by 60%
- New York
Product Manager / Project Manager / Senior Business Analyst, Digital and Analytics
AMERICAN INTERNATIONAL GROUP (AIG)
08.1998 - 07.2017
- Company Overview: New York
- Served in a hybrid role as a Product Manager, Project Manager and Business Analyst role to partner with stakeholders, engineers and designer teams in defining digital online services for mobile and web platforms
- Performed product owner responsibilities for the delivery of internet and intranet programs with $16M funding and $25M ROI
- Supported operational delivery of Key Performance Indicators (KPI) reports to senior management, leveraging digital tools such as Adobe Analytics and Power BI Dashboard
- Managed product roadmap and project planning for content management, personalization, analytics, search, single sign-on workstreams
- Improved efficiencies by as much as 25% in the resolution of support tickets by initiating automated workflow processes and introduction of digital catalog of products and services
- Increased leads for Single Sign-On implementation by 40% by revamping the onboarding process, tracking and product delivery
- Delivered direct to consumer digital transformation projects for the consumer life products and increased user engagement and adoption by 40%
- Led content delivery workshops to local and global clients to use enterprise-wide Content Managed Systems and Analytics tool
- Led a geographically dispersed team in providing ongoing content management support for over 100 web properties across AIG and 50+ client companies
- New York
Education
Bachelor of Arts (BA) - Computer Science
New York University
Skills
- Product Owner
- Product Strategy Oversight
- Business Requirements Analysis
- Business Case Creation
- Problem Identification
- Workshop Facilitation
- Requirement Analysis
- System Requirements Specification
- Test Plans
- Process Reengineering
- Agile
- Waterfall
- Adobe
- Jira
- Trello
- Slack
- Marvel
- Lookback
- Balsamiq
- Power BI
- Qlikview
- Tableau
- GitHub
- SharePoint
- O365
- JavaScript
- Smalltalk
- Foxpro
- Fast Healthcare Interoperability Resource (FHIR)
- Confluence
- SAFE
Education And Professional Development
Bachelor of Arts (BA), Computer Science, New York University, SAFE Agile 4, Scrum Master, Product Management, Cybersecurity, Certified Scrum Product Owner, Six Sigma Yellow Belt, Six Sigma Green Belt
Additional Relevant Experience
- JP Morgan Securities Inc, NY & UK, Software Engineer, Emerging Markets Derivatives Technology
- EXIS Corporation, NY & UK, Software Engineer, Front Office Trading Department
Timeline
Technology Consultant
Self Employed
04.2024 - Current
Project Manager / Product Manager
DEPARTMENT OF HEALTH & MENTAL HYGIENE
11.2021 - 04.2024
Senior Business Analyst III, Strategy and Business Development Group
GUARDIAN LIFE
01.2019 - 09.2021
Senior Business Analyst Consultant, Enterprise Business Intelligence Group
KPMG
07.2018 - 01.2019
Digital Analyst Consultant, Strategy & Business Intelligence Group
BARNEYS
05.2018 - 07.2018
Product Manager / Project Manager / Senior Business Analyst, Digital and Analytics
AMERICAN INTERNATIONAL GROUP (AIG)
08.1998 - 07.2017
Bachelor of Arts (BA) - Computer Science
New York University
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