Assistant GM
Marietta V. Burlingame
Fairfield By Marriott
Denver,CO
15
Years of experience
Results-driven leader who guided a team to rank # 2 out of over 1,200 Fairfield Inn & Suites hotels in North America with ITR guest satisfaction score of 89.6.
Solid background in managing daily operations, implementing effective strategies for staff development, staff training and conflict resolution.
Work History
Assistant General Manager
10 Months- Led daily operations to enhance guest satisfaction and optimize service delivery.
- Developed and implemented training programs for staff to improve performance and efficiency.
- Managed budgeting processes, ensuring adherence to financial targets and operational standards.
- Collaborated with department heads to refine workflows and streamline hotel operations.
General Manager
2 Years 6 Months- Oversaw daily operations, ensuring compliance with brand standards and guest satisfaction.
- Developed and implemented strategic initiatives to enhance revenue growth and operational efficiency.
- Managed budgeting and financial reporting processes to align with organizational goals.
- Led staff training programs focused on customer service excellence and operational best practices.
- Streamlined inventory management systems, reducing costs while maintaining quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Operations Manager
6 Years 1 Month- Developed and implemented training programs to elevate staff performance and service quality.
- Managed vendor relationships to ensure optimal supply chain operations and cost-effectiveness.
- Mentored junior staff, fostering a culture of collaboration and professional development within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Front Desk /Night Audit Clerk
5 Years 6 Months- Reconciled nightly folios, postings, and revenue reports for accurate financial records.
- Balanced cash drawers and ledger accounts, resolving discrepancies before morning shift handoff.
- Processed guest check-ins, reservations, and late arrivals with courteous overnight service.
- Audited room charges, taxes, and package rates to ensure billing accuracy.
Education
AAS - General Management
Timeline
Assistant General Manager
Fairfield By Marriott
10.2025 - 08.2026Read More
General Manager
IHG Army Candlewood Suites
02.2023 - 08.2025Read More
Operations Manager
IHG Army Hotels
01.2017 - 02.2023Read More
Front Desk /Night Audit Clerk
IHG Army Hotels
07.2011 - 01.2017Read More
Community College of Aurora
AAS from General Management
Read More