Marifer Tavares Maldonado

Lantana,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Customer Service Associate

Publix Super Markets Inc

Lantana, FL

08.2020 - 10.2025

Fostered positive customer relations through friendly, knowledgeable communication, supporting overall service goals.
Maintained customer privacy and protected companyoperations by keeping information private and confidential.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Ensured cleanliness and organization of sales floor displays to enhance customer shopping experience.

Surgical Coordinator

Eye associated

Boca Raton, Florida

02.2024 - 02.2025

Coordinated patient schedules for surgical procedures and consultations.
Communicated effectively with patients regarding pre-operative instructions and post-operative care.
Assisted in patient intake processes, verifying insurance and financial information promptly.

Education

South Tech Academy

Boynton Beach, FL

Skills

Academy: Culinary

Certified

Computer and information technology

Microsoft office specialist

Publix supermarket

Customer support
Bilingual spanish and English
Problem Resolution
Verbal Communication

Languages

English

Professional

Spanish