Summary
Overview
Work History
Education
Skills
Timeline
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Mariia Dovhoshyya

Chicago,IL

Summary

Student at North Park University, pursuing a degree in Marketing, expected to graduate in 2027. Dedicated and adaptable customer service professional and social media content creator with extensive experience in retail, hospitality, and the beauty industry. Background in modeling with a strong understanding of brand representation and visual storytelling. Fluent in English, Ukrainian, and Russian.

Overview

4
4
years of professional experience

Work History

Guest Service Associate

European Wax Center
Chicago, IL
04.2024 - 08.2025
  • Warmly greeted guests, creating a welcoming and polished first impression, aligned with the beauty industry’s high standards.
  • Scheduled appointments efficiently using Zenoti software, ensuring optimal flow and client satisfaction.
  • Provided knowledgeable support on waxing services and skincare products, reflecting a strong understanding of beauty and self-care practices.
  • Resolved customer inquiries and concerns with professionalism, contributing to positive client retention and loyalty.
  • Handled cash and card transactions accurately and efficiently.
  • Maintained a clean, organized front desk, and supported daily operations through teamwork and excellent communication.

Seasonal Brand Ambassador

Canada Goose
Chicago, IL
09.2024 - 02.2025
  • Represented Canada Goose's premium brand image through exceptional customer service and in-depth product knowledge.
  • Engaged with customers to provide tailored recommendations, ensuring a personalized and elevated shopping experience.
  • Demonstrated technical expertise about product features, materials, and sustainability efforts to educate customers, and foster brand loyalty.
  • Supported marketing efforts, including in-store events, product launches, and seasonal campaigns, to drive traffic and engagement.
  • Consistently exceeded monthly sales targets, contributing to the store’s overall revenue goals.

Client Advisor

Michael Kors
Riverhead, NY
10.2022 - 07.2023
  • Provided personalized customer service to address sales and service needs effectively.
  • Built and nurtured long-term relationships with clients to foster loyalty and repeat business.
  • Processed payments accurately, and ensured cash drawers were balanced daily.
  • Supported visual merchandising and inventory management to maintain an appealing shopping environment.
  • Consistently achieved sales targets, and contributed to team success.

Sales Associate

Armani Exchange
Riverhead, NY
04.2022 - 09.2022
  • Delivered exceptional customer service by greeting and assisting shoppers.
  • Processed payments accurately, ensuring balanced cash drawers at the end of shifts.
  • Utilized analytics to meet and exceed KPI targets, adapting strategies as needed.
  • Supported store visual merchandising, ensuring compliance with brand standards.

Server

Turkuaz Grill
Riverhead, NY
05.2021 - 08.2021
  • Provided attentive and friendly service in a fast-paced restaurant environment.
  • Took orders, served food and beverages, and addressed customer inquiries efficiently.
  • Assisted in setting up and breaking down dining areas, maintaining cleanliness, and organization.
  • Worked collaboratively with kitchen staff to ensure timely and accurate order preparation.
  • Resolved guest concerns with professionalism, ensuring a positive dining experience.

Education

Bachelor of Science - Marketing

North Park University
Chicago, IL
06-2027

High School Diploma -

Riverhead High School
Riverhead, NY
06-2023

Skills

  • Customer Service & Client Relations
    Customer Satisfaction & Conflict Resolution
    Client Relationship Management
    Team Collaboration & Leadership
  • Sales & Retail
    Sales Techniques
    Visual Merchandising
    Detail-Oriented & Organized
  • Communication & Problem Solving
    Excellent Written & Verbal Communication
    Critical Thinking & Problem Solving
    Multitasking & Time Management
  • Content Creation & Media
    Social Media Content Creation
    Video Recording & Editing
  • Languages
    Fluent in English, Ukrainian, and Russian

Timeline

Seasonal Brand Ambassador

Canada Goose
09.2024 - 02.2025

Guest Service Associate

European Wax Center
04.2024 - 08.2025

Client Advisor

Michael Kors
10.2022 - 07.2023

Sales Associate

Armani Exchange
04.2022 - 09.2022

Server

Turkuaz Grill
05.2021 - 08.2021

Bachelor of Science - Marketing

North Park University

High School Diploma -

Riverhead High School

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Mariia Dovhoshyya