Summary

Overview

Work History

Education

Skills

Languages

Timeline

Marija Dakovic

202 Woodland Parky Unit 115,CA

Summary

Proven customer service expert from Harrah's Resort Casino, adept in POS operations and maintaining composure under pressure. Excelled in enhancing customer loyalty and training new staff, showcasing reliability and exceptional multitasking abilities. Achieved significant reduction in transaction errors, embodying professionalism and dedication in high-stakes environments.

Overview

18

18

years of professional experience

Work History

Customer Service Cashier

Harrah's Resort Casino

06.2005 - 08.2023

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Counted money in drawers at beginning and end of each shift.
Developed and managed relationships with customers to increase customer loyalty.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Redeemed coupons to discount purchases.
Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Collaborated with team members to maintain smooth operations during peak hours.
Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Koca Kolarov

SERBIA, EUROPE

06-1981

Skills

Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling

Cash register operation
Guest services
Cash handling expertise
POS system operation
Multitasking and organization

Languages

Serbian

Full Professional

Timeline

Customer Service Cashier

Harrah's Resort Casino

06.2005 - 08.2023

High School Diploma -

Koca Kolarov