Proven customer service expert from Harrah's Resort Casino, adept in POS operations and maintaining composure under pressure. Excelled in enhancing customer loyalty and training new staff, showcasing reliability and exceptional multitasking abilities. Achieved significant reduction in transaction errors, embodying professionalism and dedication in high-stakes environments.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Harrah's Resort Casino
777 Harrah's Rincon Way Funner California
06.2005 - 08.2023
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Counted money in drawers at beginning and end of each shift.
Developed and managed relationships with customers to increase customer loyalty.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Redeemed coupons to discount purchases.
Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Collaborated with team members to maintain smooth operations during peak hours.
Used POS system to enter orders, process payments and issue receipts.