Summary
Overview
Work History
Education
Skills
Languages
Timeline
Summary
Generic

Marija Kocev

Willowbrook,IL

Summary

Dedicated and hardworking AGM with 5+ years of leadership experience in hospitality. Skilled in customer service, team management, and operational efficiency. Passionate about business growth and continuously developing expertise in marketing, leadership, and customer relations. Committed to setting and achieving ambitious goals, while fostering collaboration and success across teams

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Redstone American Grill
01.2022 - Current


  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Travel to three different locations (PA, MA, NJ) to open up the store, train & coach new managers.

Office Manager

Redstone American Grill
01.2020 - 01.2022
  • Handled daily sales reconciliation, invoices, payroll, and change orders.
  • Produced end-of-month financials and ensured compliance with reporting.
  • Payroll and Hiring/Onboarding new employees.
  • Handling Private Dining Events.

Education

Bachelor of Industrial Engineering - Quality & Logistics

Faculty of Technical Science

High School Diploma - Economics

Higher School of Economics

Skills

  • Leadership
  • Customer Service
  • P&L management
  • Project Management
  • Teamwork and collaboration
  • Goals and performance

Languages

English (Fluent)
Full Professional
Spanish (Fluent)
Professional Working
Serbian (Native)
Native or Bilingual

Timeline

Assistant General Manager

Redstone American Grill
01.2022 - Current

Office Manager

Redstone American Grill
01.2020 - 01.2022

High School Diploma - Economics

Higher School of Economics

Bachelor of Industrial Engineering - Quality & Logistics

Faculty of Technical Science

Summary

“Setting goals is the first step in turning the invisible into the visible” – Tony Robbins

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