Summary
Overview
Work History
Education
Skills
Activities
Courses
Languages
Timeline
Generic

Marija Milosavljević

Belgrade

Summary

A 25-year-old graduate of Scandinavian Studies from the Faculty of Philology at the University in Belgrade who possess a solid academic foundation and practical skills in translation and writing. In addition to studies, also developed strong interpersonal skills, a problem-solving mindset, and acute attention to detail. A diligent person with a passion for continuous learning who is driven to explore new topics and expand existing expertise. The art of communication between individuals is rewarding as it truly energizes and gives inspiration, allowing blossom of fresh ideas and the acquisition of diverse perspectives. With a methodical approach and a strong work ethic, successfully exceling in both specialized and interdisciplinary projects.

Overview

7
7
years of professional experience

Work History

Project Manager

ABC Prevodi
01.2025 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for projects.
  • Met project deadlines without sacrificing quality.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.

Agent of Customer Support With Danish Language

Sitel
06.2022 - 12.2022
  • Communication with Customers through telephone, email and live chat. Managed approximately 20 incoming calls with a few chats and around 20 emails a day.
  • Maintenance of Customers' online account.
  • Problem-solving tied to online orders and in-store purchases.
  • Handling of refunds, returns and gift card issues.
  • Beauty consulting, recommending suitable and personalized cosmetic products to customers on request.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and support to new hires, contributing to their successful integration into the team.

Freelance Translator and Research Writer

Upwork
01.2020 - 06.2022
  • Translating articles about Dream Interpretation from English to Serbian. Translated approximately a couple thousand words a day.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Writing articles about League of Legends (E-Sports Industry).

Retail Sales Worker

New Yorker
06.2018 - 10.2018
  • Store maintenance.
  • Securing and labeling clothing items.
  • Cash register work.
  • Communication, advising and taking care of Customers.

Education

Graduate Professor of Language And Literature -

Faculty of Philology, University in Belgrade
Belgrade, 00
09.2024

High School Diploma -

School of Geology And Hydrometeorology "Milutin Milanković"
Belgrade, 00
06.2018

Skills

  • Microsoft Office
  • Basic knowledge of Java
  • Zendesk
  • Siebel
  • SAP
  • Problem-solving skills
  • Organizational Skills
  • Goal-oriented mindset
  • Documenting information
  • Team collaboration
  • Project management
  • Project planning

Activities

  • Participant in the First Annual Conference of Danish Language Students from Eastern and Southern Europe, 06/22 - 12/22, at ELTE University in Budapest.


Showcased my Danish Language skills to a wide professional audience with a presentation on Art in Denmark.


  • Volunteer at Belgrade Science Fair, 12/2017


Holding the stand and educating the visitors about Geology and Hydrogeology.

Representing and promoting School of Geology, interacting with students.

Used strong interpersonal communication skills to convey information to others.


  • Volunteer at Charity Bazaar for International Women's Club, 12/2019


Securing the stand and selling Danish food and souvenirs.

Educating the visitors about Danish culture, society and language.

Maintained clean, neat, and operational facilities to serve program needs.



Courses

Recruitment Skills - Short Course

Score: Very Good · Nov 2024

  • I can explain the main duties and responsibilities of the recruitment consultant.
  • I understand the difference between skilled and unskilled labour.
  • I identify the similarities between recruitment consultants and salespeople.
  • I learned what it takes to become a good Recruiter.


Research Skills - Short Course

Score: Very Good · Nov 2024

  • Learned the techniques required for becoming a great Researcher.
  • Became able to identify the benefits to proper research and documentation.
  • Figured out how to read for maximum information retention and recall.
  • Learned how to take effective notes.
  • Got to know GO-PARSE.

Languages

Danish
Advanced
C1
English
Advanced
C1
Norwegian
Intermediate
B1
Swedish
Intermediate
B1
Italian
Elementary
A2
Czech
Elementary
A2

Timeline

Project Manager

ABC Prevodi
01.2025 - Current

Agent of Customer Support With Danish Language

Sitel
06.2022 - 12.2022

Freelance Translator and Research Writer

Upwork
01.2020 - 06.2022

Retail Sales Worker

New Yorker
06.2018 - 10.2018

Graduate Professor of Language And Literature -

Faculty of Philology, University in Belgrade

High School Diploma -

School of Geology And Hydrometeorology "Milutin Milanković"
Marija Milosavljević