MARIJA SKARO
Indianapolis,IN
Summary
Dedicated hospitality professional with a strong background in delivering exceptional customer service in fast-paced environments. Emphasizes teamwork and adaptability while efficiently managing multiple tasks and inquiries. Maintains organized workspaces to enhance guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Server
The Capital Grille
Indianapolis
08.2021 - Current
- Delivered exceptional dining experiences through attentive service and effective communication with guests.
- Managed multiple tables during peak hours, ensuring smooth service and guest satisfaction.
- Coordinated with kitchen staff for timely, accurate order fulfillment during high-volume shifts.
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals.
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Trained new staff on restaurant procedures and customer service standards to enhance team performance.
Food Runner
The Capital Grille
Indianapolis
09.2017 - 08.2021
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Multitasked effectively under pressure during peak hours to maintain service quality.
- Communicated with chefs, servers, and kitchen staff to ensure timely meal delivery.
- Adapted quickly to changing work conditions in a busy kitchen environment. while working in fast-paced environments with frequent interruptions.
- Maintained a clean and organized work area to ensure health and safety standards were met.
Administrative Assistant
The L.A.S.E.R. Project Inc.
Indianapolis
09.2020 - 02.2021
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Greeted visitors and guests professionally as primary point of contact, addressing their needs and enhancing their experience at the office.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Contacted clients and child's foster family to discuss services and schedule appointments, ensuring clear communication and support.
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Accepted and assigned referrals, entered new referrals into Case Management Pro, and uploaded documents into Kids Trak and Google Drive to maintain organized case files.
Server
Soho Japanese Bistro
Granger, In
12.2015 - 11.2016
- Delivered exceptional customer service by anticipating needs and promptly addressing requests, enhancing guest satisfaction.
- Greeted and accommodated guests, building positive experiences from first interaction.
- Monitored guest experience throughout meal service, replenishing drinks and fulfilling additional requests to ensure enjoyment.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Processed payments and completed register transactions accurately.
Phlebotomist
South Bend Medical Foundation
South Bend
06.2015 - 12.2015
- Performed Venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Adhered to infection control protocols and safety standards during blood collection, minimizing risk to patients and staff
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient experience and comfort
- Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements
- Processed and prepared specimens for transport to laboratory, ensuring timely delivery for accurate analysis
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
Education
High School Diploma -
Clay High School
South Bend, IN06.2014
Skills
- Exceptional customer service
- Guest engagement
- Cash handling
- Time management
- Computer skills
- Microsoft Word
- Administrative support
- Strong work ethic
Timeline
Server
The Capital Grille
08.2021 - Current
Administrative Assistant
The L.A.S.E.R. Project Inc.
09.2020 - 02.2021
Food Runner
The Capital Grille
09.2017 - 08.2021
Server
Soho Japanese Bistro
12.2015 - 11.2016
Phlebotomist
South Bend Medical Foundation
06.2015 - 12.2015
High School Diploma -
Clay High School