Marija Trajkovska
Montauk
Summary
Highly energetic person with great personality and motivation, and with a desire to succeed, working on a front desk position. Able to apply customer service concepts, experience for clients, employees and administration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sole East Resort
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Representative
Teleperformance
06.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Representative
Rollsoft RSM doo
06.2020 - 07.2020
- Improving company's liquidity by cashless settlement of their debts
- Companies give us more information and access to their debts, we settle it for them and give them a cash flow.
Front Desk Assistant
Hotel Vlaho
03.2018 - 06.2020
- Organizing the booking sites, making schedule for the employees, taking care of their needs and forwarding them to the higher management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
Front Desk Assistant
Hotel Roza Diplomatique, DB Survey International
10.2017 - 03.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Conducted research to assist with routine tasks and special projects.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Marketing Degree - Saints
Ss. Cyril And Methodius University in Skopje UKIM
Boulevard Goce Delchev 9, Skopje, North Macedoniaundefined
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Digital Marketing Certificate - Digital Marketing Academy
Brainster International
Vasil Gjorgov 19, Skopje, North Macedonia10.2020
Skills
- Listening Skills
- Call Answering and Routing
- Telephone Reservations
- Team Collaboration
- Customer Assistance
- Microsoft Office
Languages
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Sole East Resort
06.2023 - Current
Customer Service Representative
Teleperformance
06.2022 - 06.2023
Sales Representative
Rollsoft RSM doo
06.2020 - 07.2020
Front Desk Assistant
Hotel Vlaho
03.2018 - 06.2020
Front Desk Assistant
Hotel Roza Diplomatique, DB Survey International
10.2017 - 03.2018
Marketing Degree - Saints
Ss. Cyril And Methodius University in Skopje UKIM
Digital Marketing Certificate - Digital Marketing Academy
Brainster International
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