Summary
Overview
Work History
Education
Skills
Professional License and Certifications
Community Involvement
Timeline
Generic

Marilee Inman

Kaysville,United States

Summary

Professional customer service-oriented Real Estate Agent with 28 years residential sales experience. Exceptional communication skills coupled with commitment to personal client attention and tenacious follow-up to foster seamless home sales and purchases.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success.

Overview

30
30
years of professional experience

Work History

Real Estate Transaction Coordinator

The Greg and Brock Team - BHHS - Utah Properties
05.2023 - Current
  • Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
  • Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.
  • Contributed to a positive work environment by providing backup support for fellow team members during peak periods or absences.
  • Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.

Real Estate Sales Associate

BHHS - Utah Properties
05.2023 - Current
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs
  • Negotiated, facilitated, and managed real estate transactions.

Real Estate Sales Agent

Coldwell Banker - Station Park Office
06.1996 - Current
  • Managed over 365+ real estate transactions from initiation to closing, overseeing and negotiating offers for real estate purchases and sales on clients' behalf.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Managed real estate transactions from initiation to closing.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.

Customer Care Representative/Customer Service Representative

Jetblue Airways Corp
04.2007 - 04.2013
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Care Representative/Customer Service Representative

Deluxe Check Printers
04.1995 - 04.2000
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Provided feedback on customer service efficiency to deliver better support options.

Education

General Studies

Attended Northern Arizona University

General Studies

Attended Brigham Young University
Provo, UT

Skills

  • New Home Salesmanship
  • Experienced Buyers' Agent
  • Certified Negotiation Expert (CNE)
  • Client Relations
  • Service Oriented
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented

Professional License and Certifications

Utah Division of Real Estate - License issued June 1995

Salt Lake Board of Realtors - Member 1996 to present

National Association of Realtors - Member 1995 - present

Coldwell Banker Global Luxury Certification

Pricing Strategy Advisor (PSA) - National Association of Realtors

Certified Negotiation Expert (CNE) - Real Estate Institute

Certified New Home Specialist (CSP - Home Builders Association of Utah

Realty Business Administration (RBA) - Utah Association of Realtors

Accredited Staging Professional (ASP) - International Association of Home Staging Professionals

Community Involvement

Coldwell Banker Community Foundation Committee Member

American Cancer Society - Relay for Life Leader

Coldwell Banker - Station Park/Bountiful Office - Committee Member for annual fundraiser - Safe Harbor Crisis Center

Business Networking International (BNI) - Golden Goose Chapter - Treasurer and leadership committee member

Local church leadership rolls and organization group leader and teacher

Timeline

Real Estate Transaction Coordinator

The Greg and Brock Team - BHHS - Utah Properties
05.2023 - Current

Real Estate Sales Associate

BHHS - Utah Properties
05.2023 - Current

Customer Care Representative/Customer Service Representative

Jetblue Airways Corp
04.2007 - 04.2013

Real Estate Sales Agent

Coldwell Banker - Station Park Office
06.1996 - Current

Customer Care Representative/Customer Service Representative

Deluxe Check Printers
04.1995 - 04.2000

General Studies

Attended Brigham Young University

General Studies

Attended Northern Arizona University

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Marilee Inman