Marili Morales

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Responsible for recruitment, new hire orientation and updating Job descriptions.

Assisted with payroll

Responsable for FMLA process

Responsable for employee events

Such as birthday celebrations, holiday events and years of service events.

Assisted on hiring process, from posting job, scanning for qualified candidates to hired and perform orientation.

As benefits coordinator I was responsible for open enrollment, assist and provide employees with updated information about benefits.

Experience with worker’s compensation process

ADP payroll

Fmla process

• Assisted on implementing and execute new insurance plans and benefits for employees
• Improved the effectiveness of the hiring process by verifying references and performing background checks
• Supported the managers in mitigating employee disputes promptly to fulfill company expectations