Marilla Flores

• Conducted patient outreach to coordinate appointments, follow-up care, and address barriers to treatment.
• Managed high-volume inbound and outbound calls while providing exceptional patient support and advocacy.
• Coordinated scheduling between patients, providers, and clinical staff to ensure continuity of care.
• Maintained accurate patient records and documentation while adhering to HIPAA guidelines.
• Assisted patients with insurance-related inquiries, referrals, and care coordination needs.

• • Conducted patient assessments, obtained vital signs, and documented clinical information accurately.
  • Assisted with chronic disease management, including monitoring glucose and A1C levels.
  • Coordinated patient care activities and collaborated with providers to improve patient outcomes.
  • Educated patients and families regarding treatment plans and follow-up care requirements.

• • Coordinated referrals, pre-authorizations, and specialty appointments to support timely patient care.
  • Assisted with care gap closure activities by ensuring patients completed recommended follow-up services.
  • Educated patients and families on treatment plans, medications, and preventive care recommendations.
  • Managed laboratory operations and ensured accurate documentation of patient results.
  • Collaborated with providers and healthcare teams to address barriers impacting patient outcomes.

• Performed patient outreach and follow-up communication regarding appointments, testing, and treatment plans.
  • Assisted with medication management and patient education to promote treatment adherence.
  • Coordinated care between providers, specialists, and families to improve continuity of care.
  • Verified insurance benefits and assisted with referrals and authorization requests.
  • Maintained detailed documentation and managed patient records with a high level of accuracy.
  • Conducted laboratory testing for RSV, Flu, and COVID while ensuring quality standards and compliance.