Marilou Cabusao

* Managing frontdesk activity and handling guest check- ins and check-out.

• Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference.
• Answering calls and queries related to potential booking.
• Managing and updating all official documentation pertaining to the role.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Ensuring that all end of day activities have been successfully executed by employees in all departments.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Issued room keys to guests upon check-in and answered questions regarding proper use.