Marilou Q. Ramos
Sacramento,CA
Summary
To obtain a job where I can properly apply my knowledge that I acquired through many years of my experience in , Customer Service, merchandising and retail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Visual Key Holder
Hennes and Mauritz (H&M)
01.2018 - Current
- Provided customer service including cashiering, merchandising and restocking shelves.
- Trained, managed and motivated employees to promote professional skill development.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Travel Merchandiser Coordinator
Winston Retail
Anchorage, Alaska
02.2015 - 02.2018
- Executed special projects and promotional events to drive brand awareness and increase customer engagement.
- Evaluated and analyzed product performance to develop optimal improvement strategies.
- Implemented strong product marketing strategies by collaborating with sales teams.
- Transformed consumer feedback and fashion trends into successful product assortments.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Department Supervisor
Hennes and Mauritz (H&M)
01.2015 - 01.2018
- Conducted performance reviews for staff members.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Managed daily operations, ensuring efficient workflow and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead of Branch Manager
Forever21 retail Inc.
01.2013 - 01.2015
Lead Visual Merchandiser
Forever21 retail Inc.
01.2009 - 01.2013
Education
Bachelor of Science - Information Technology (major in computer technology)
University of Luzon
01.2009
Skills
- Leadership skills
- Coaching
- Training
- Strong merchandising skills
- Creativity
- Fashion knowledge
- Initiative
- Ability to work under own direction
- Multitasking
- Ability to work in a fast paced environment
- Cash handling
- Bank deposits
- Sales proficiency
- Task delegation
- Customer service
- Store operations oversight
Affiliations
- I enjoy traveling and explore different places .
- I love planting and gardening .
- Enjoy reading books .
- I love to cook .
- Dancing and music lover .
- Playing online games .
Certification
- The Philippine National Red Cross for Youth Information Formation course .
- The Philippine National Red Cross for Basic Leadership Training for Red Cross Youth .
Accomplishments
Timeline
Visual Key Holder
Hennes and Mauritz (H&M)
01.2018 - Current
Travel Merchandiser Coordinator
Winston Retail
02.2015 - 02.2018
Department Supervisor
Hennes and Mauritz (H&M)
01.2015 - 01.2018
Lead of Branch Manager
Forever21 retail Inc.
01.2013 - 01.2015
Lead Visual Merchandiser
Forever21 retail Inc.
01.2009 - 01.2013
Bachelor of Science - Information Technology (major in computer technology)
University of Luzon