Marilyn Alvarenga
Fort Worth
Summary
Dynamic individual with hands-on experience in multiple areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Acima Credit
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 07.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Increased repeat business through exceptional customer service and relationship building.
- Led informative workshops on various beauty topics to engage customers and promote brand awareness.
- Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
Front Desk Receptionist
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
02.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided basic technical support for front office equipment, minimizing downtime.
Leasing Assistant
Treasure Star Properties
03.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
Education
Certification - Phlebotomy
Texas School of Phlebotomy
Irving, TX08-2022
High School Diploma -
Sam Houston High School
Arlington, TX06-2018
Skills
- Sales expertise
- Client relationship management
- Positive and upbeat
- Account management
- Empowers high-performing sales teams
- Decisive
- Market intelligence
- Bilingual in Spanish & English
- Vendor relationship management
- Payment arrangement
Certification
- Licensed Phlebotomist - Texas Department of Health Services.
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Acima Credit
08.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 07.2023
Front Desk Receptionist
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
02.2022 - 01.2023
Leasing Assistant
Treasure Star Properties
03.2021 - 02.2022
Certification - Phlebotomy
Texas School of Phlebotomy
High School Diploma -
Sam Houston High School
Similar Profiles
Zack BakerZack Baker
Sr. Manager Data Services at Acima CreditSr. Manager Data Services at Acima Credit
Jose TorresJose Torres
Sales Agent at Acima CreditSales Agent at Acima Credit
Joshua Stewart DoxeyJoshua Stewart Doxey
Sr. Enterprise Account Executive - ECOMM at Acima CreditSr. Enterprise Account Executive - ECOMM at Acima Credit