Marilyn Alvarenga
Fort Worth
Summary
Dynamic individual with hands-on experience in multiple areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Acima Credit
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 07.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Increased repeat business through exceptional customer service and relationship building.
- Led informative workshops on various beauty topics to engage customers and promote brand awareness.
- Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
Front Desk Receptionist
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
02.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided basic technical support for front office equipment, minimizing downtime.
Leasing Assistant
Treasure Star Properties
03.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
Education
Certification - Phlebotomy
Texas School of Phlebotomy
Irving, TX08-2022
High School Diploma -
Sam Houston High School
Arlington, TX06-2018
Skills
- Sales expertise
- Client relationship management
- Positive and upbeat
- Account management
- Empowers high-performing sales teams
- Decisive
- Market intelligence
- Bilingual in Spanish & English
- Vendor relationship management
- Payment arrangement
Certification
- Licensed Phlebotomist - Texas Department of Health Services.
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Acima Credit
08.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 07.2023
Front Desk Receptionist
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
02.2022 - 01.2023
Leasing Assistant
Treasure Star Properties
03.2021 - 02.2022
Certification - Phlebotomy
Texas School of Phlebotomy
High School Diploma -
Sam Houston High School
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