Marilyn Blease
Tamarac,FL
Summary
Customer service professional with experience in concierge and tutoring roles. Skilled in resolving customer inquiries, maintaining client satisfaction, and accurate data entry. Detail-oriented and proactive communicator seeking to leverage skills as a Customer Service Representative.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Concierge
Vacation Village Resorts
01.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Sales Representative
Smart Marketing LLC
01.2020 - 02.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Hostess/Tutor
Home Language International
01.2015 - 12.2017
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Tutor
Cambly
01.2012 - 12.2014
Education
Bachelor of Science - Business Administration
Almeda College
Boise, ID07.2024
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Microsoft Corporation
Redmond, WA12.2020
No Degree - Employability Skills Certificate
OIC of South Florida
Fort Lauderdale, FL01-2020
Skills
- Leadership
- Independent
- Desire To Learn
- Listening
- Coral
- Safety Conscious
- Making Decisions
- Communications
- Team Player
- Attention To Details
- Troubleshooting
- Customer service
Accomplishments
- My responsibility as a Concierge is to assist guest and owners assistance with various aspects of their timeshare stay, including maintenance and individual needs.
Certification
On-the-job training.
Languages
Spanish
Full Professional
Timeline
Concierge
Vacation Village Resorts
01.2022 - Current
Sales Representative
Smart Marketing LLC
01.2020 - 02.2021
Hostess/Tutor
Home Language International
01.2015 - 12.2017
Tutor
Cambly
01.2012 - 12.2014
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Microsoft Corporation
Bachelor of Science - Business Administration
Almeda College
No Degree - Employability Skills Certificate
OIC of South Florida
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