Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

MARILYN BROOKS

Maryland Heights,MO

Summary

Dynamic project manager with extensive experience at AT&T Mobility, excelling in workflow optimization and stakeholder engagement. Proven track record in managing multiple projects, enhancing communication, and implementing best practices, resulting in significant efficiency improvements. Skilled in performance reporting and team coordination, driving successful program execution and fostering collaboration across departments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Project/Program Manager

AT&T Mobility
Saint Louis, MO
02.2023 - 06.2025
  • Managed project timelines and resource allocation to ensure successful program execution.
  • Collaborated with cross-functional teams to define project requirements and deliverables.
  • Designed and maintained project documentation for tracking progress and compliance.
  • Facilitated meetings to communicate updates and address project challenges.
  • Implemented best practices to enhance workflow efficiency across all projects.
  • Assisted in stakeholder engagement to gather feedback and ensure alignment with objectives.
  • Monitored team members' progress against established timelines, ensuring accountability.
  • Prepared performance reports detailing project status for management review.

Senior Specialist Project Manger

AT&T Mobility
Saint Louis, MO
07.2013 - 01.2023
  • Streamlined project workflows by collaborating with cross-functional teams and enhancing communication.
  • Coordinated with departments to achieve successful project completions on time.
  • Managed multiple projects with competing deadlines while ensuring adherence to timelines.
  • Developed comprehensive project plans detailing tasks, timelines, and resource allocation.
  • Presented findings from data analysis clearly to stakeholders at all organizational levels.
  • Implemented best practices for tools and technologies in project management.
  • Identified cost savings opportunities across organization, contributing to improved efficiency.
  • Maintained positive relationships with staff and management to foster collaboration.

Support Center Manager

AT&T Call Center
Saint Louis, MO
06.2007 - 06.2013
  • Managed daily operations of support center team, ensuring optimal workflow efficiency.
  • Trained new employees on customer service protocols to enhance service delivery standards.
  • Coordinated scheduling for adequate coverage, maintaining operational continuity.
  • Implemented process improvements, streamlining support workflows and enhancing productivity.
  • Facilitated communication between departments, resolving issues promptly.
  • Developed training materials for ongoing employee education, promoting skill advancement.
  • Monitored call quality, providing feedback to agents for performance enhancement.
  • Ensured compliance with laws and company policies, safeguarding organizational integrity.

Education

Bachelor of Arts - Business Accountancy

Webster University
St. Louis, MO
05-1999

Skills

  • Project management and scheduling
  • Workflow optimization
  • Effective communication and facilitation
  • Cost estimation and budgeting
  • Team coordination and development
  • Judgment and decision-making
  • Attention to detail
  • Business acumen
  • Stakeholder engagement
  • Performance reporting
  • Data analysis
  • Time management

Accomplishments

  • Managed Small Business Door to Door Eternal Vendor for ordering and inventory control
  • Participated in several key center transformation projects SE CCTP/Avaya (Voip), equipment and UvG Nationalization.
  • Served as Liaison between Human Resources and Union Labor Relations to effectively document and communicate factual and procedural information for disciple.
  • Support the AT&T Retail and Authorized Retailer Programs Reporting
  • Recipient of the Best of Best Performance Award

Certification

  • Member of National Association of Professional Women
  • Certified Tutor for the YMCA Literacy Council

References

References available upon request.

Timeline

Lead Project/Program Manager

AT&T Mobility
02.2023 - 06.2025

Senior Specialist Project Manger

AT&T Mobility
07.2013 - 01.2023

Support Center Manager

AT&T Call Center
06.2007 - 06.2013

Bachelor of Arts - Business Accountancy

Webster University

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