Marilyn Collins
Waterford,USA
Summary
With over three decades of experience in providing exceptional customer service, I am a dedicated professional who thrives on assisting the public. I possess a firm belief that every problem has a solution and have a keen ability to identify and implement effective resolutions. Leveraging my extensive experience and unwavering determination, I consistently deliver outstanding results in challenging situations.
Overview
13
13
years of professional experience
Work History
Executive Administrator
Great Lakes Trailer Sales
Waterford, MI
09.2024 - 11.2024
- Handled payroll and bookkeeping tasks efficiently.
- Managed upload process for trailers in Trailer Ops and Police Book.
- Delivered banking deposits and handled MSO-SOS transactions.
CSR - Customer Service Representative
Kotz Heating, Cooling and Plumbing
Waterford, MI
04.2024 - 09.2024
- Handled incoming calls, ensuring efficient communication.
- Assisted with responsibilities in maintenance as well as service.
- Scheduled appointments while debriefing technicians post-call.
LOANER/SERVICE SCHEDULER and CASHIER
Lunghamer Buick GMC
Waterford, MI
01.2021 - 03.2024
- Oversaw and facilitated daily loaner checkouts.
- Reconciled daily finances including vehicle purchase receipts.
- Processed automobile transactions by accurately sorting, scanning, and submitting documents.
- Prepared and dispatched CVRs to designated banking institutions.
- Organized scheduling of all service appointments.
Customer Service Advisor
Teleperformance
Warren, MI
09.2020 - 01.2021
- Provided exceptional phone-based customer assistance to clientele.
- Provided support for all customer inquiries related to ON-Star account access.
- Resolved issues related to Bluetooth, Wi-Fi networks, and both mobile and online platforms for GM/OnStar users.
Service Scheduler/Assisted Service Manager
Warsaw Buick GMC Chrysler Dodge
Warsaw, IN
02.2017 - 08.2020
- Functioned as the first point of interaction to achieve full customer contentment.
- Consistently maintained a survey completion rate of 98%.
- Coordinated service appointments.
- Organized recall and service schedules efficiently.
- Provided support to the Service Manager in the absence of Service Advisors.
- Utilized CRM, Excel, Microsoft Office for project management.
- Played a key role in the execution of the loaner program.
Account Specialist
Helvey & Associates
Lake, MS
09.2014 - 02.2017
- Recruited to undertake a unique project assignment.
- Handled and maintained the database of Michigan utility firm.
- Consistently ensured high levels of client satisfaction through superior customer service.
Customer Service Representative
Furniture Factory Outlet
Warsaw, IN
01.2012 - 09.2014
- Completed comprehensive maintenance duties.
- Helped clients identify and purchase needed products.
- Built furniture based on incoming and outgoing demands.
- Handled the facilitation of credit card payments.
Education
Certificate - Quickbooks
Udemy
Online03-2011
High School Diploma - Grant Writing
Udemy
Online02-2010
Skills
- Expense Tracking
- Executive Administrative Support
- Effective Fundraising Solutions
- Document Control
- Payroll Administration
- Document Management
- Inventory Management
- Sales Performance Optimization
- Customer Relationship Management Expertise
- Call Handling Proficiency
- Effective Complaint Management
Accomplishments
One of my major accomplishments was that I and a team of thirteen employees worked through four years of zero injuries. This was a first at this company and we were recognized with a plaque, bonus and a dinner.
Contact
Waterford, USA 48328
Skills
- Microsoft Office
Timeline
Executive Administrator
Great Lakes Trailer Sales
09.2024 - 11.2024
CSR - Customer Service Representative
Kotz Heating, Cooling and Plumbing
04.2024 - 09.2024
LOANER/SERVICE SCHEDULER and CASHIER
Lunghamer Buick GMC
01.2021 - 03.2024
Customer Service Advisor
Teleperformance
09.2020 - 01.2021
Service Scheduler/Assisted Service Manager
Warsaw Buick GMC Chrysler Dodge
02.2017 - 08.2020
Account Specialist
Helvey & Associates
09.2014 - 02.2017
Customer Service Representative
Furniture Factory Outlet
01.2012 - 09.2014
Certificate - Quickbooks
Udemy
High School Diploma - Grant Writing
Udemy
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