Marilyn Colon
Flushing,New York
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Centene
12.2018 - Current
- Handle provider inquiries and suggestions courteously and professionally, while increasing productivity and performance to satisfaction.
- Actively listen to providers, handle concerns quickly and escalated major issues to supervisor.
- Investigate and resolve provider inquiries and complaints quickly.
- Handle up to 61 provider telephone calls promptly to avoid on-hold wait times.
- Educate providers about billing, payment processing and support policies and procedures.
- Participate internal group chat to support new employees and existing all with questions, and concerns and navigating system to better assist providers quickly and accurately.
Retail Sales Associate
Burlington Coat Factory
08.2008 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
GED -
William Cullen Bryant High School
Long Island City, NY07.2006
Skills
- Retail store support
- Professional telephone demeanor
- Money handling abilities
- POS systems expert
- Stocking and replenishing
- Multi-line phone talent
Timeline
Customer Service Representative
Centene
12.2018 - Current
Retail Sales Associate
Burlington Coat Factory
08.2008 - 08.2018
GED -
William Cullen Bryant High School