Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Provided general clerical support as required by departmental needs.
Answered questions from customers regarding products and services offered by the company.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Handled confidential documents in an organized fashion according to established protocol.
Processed incoming mail and packages and placed envelopes in bins for employees.
Security /CO V
Texas Department Of Criminal Justice
Gatesville, TX
04.2012 - 09.2022
Conducted regular staff training on security policies and procedures.
Investigated security incidents to determine root cause, impact, and recommend remediation plans.
Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
Recommended changes in processes and procedures related to information security and risk management.
Implemented an incident response process to ensure timely resolution of security issues.
Developed and enforced security policies, procedures, and protocols to protect confidential information.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Maintained team compliance with professionalism guidelines and security team standards.
Recorded required data for incident reports and files.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Oversaw highly effective security team and managed scheduling and resource allocation.
Trained new security officers on safety protocols and company standards.
Completed investigations of security incidents and wrote reports for permanent record.
Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
Supervised property entrances and exits and monitored employee safety.
Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
Monitored and authorized employee and guest access to guard against theft.
Developed and implemented training methods to promote improved officer performance.
Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
Demonstrated public safety dedication by patrolling community events.
Held routine and surprise drills to keep help security team members practice response plans.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Developed and implemented training procedures for newly hired personnel.
Reviewed security practices prior to events and identified potential weaknesses.
Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
Managed access control systems and security staff scheduling.
Coordinated with law enforcement during investigations and emergencies.
Oversaw training programs for security personnel development.
Ensured compliance with local, state, and federal regulations.
Maintained confidentiality while handling sensitive information securely.
Supervised daily operations of on-site security team members.