Marilyn Duque
San Bernardino,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Underwriter
Way.com
05.2021 - Current
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Determined and documented loan conditions and communicated requirements and decisions.
Telemarketing Sales Representative
Personal Concept
10.2019 - 05.2021
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Implemented upselling techniques to increase revenue and move product.
- Collaborated with marketing teams to develop and execute promotional strategies.
Sales Manager
Cricket Wireless
10.2016 - 09.2019
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Lead Sales Representative
Veronicas Insurance
06.2014 - 09.2016
- Developed and maintained knowledge of current sales and promotions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV05.2013
Cosmetology
Paul Mitchell The School Las Vegas
Las Vegas, NV01.2014
Skills
- Expanding Territories
- Influencing Business Growth
- Policy Development
- Net Operating Income Formulation
Languages
Spanish
Native or Bilingual
Timeline
Underwriter
Way.com
05.2021 - Current
Telemarketing Sales Representative
Personal Concept
10.2019 - 05.2021
Sales Manager
Cricket Wireless
10.2016 - 09.2019
Lead Sales Representative
Veronicas Insurance
06.2014 - 09.2016
High School Diploma -
Ed W Clark High School
Cosmetology
Paul Mitchell The School Las Vegas