Marilyn Fantauzzi
Methuen,MA
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Secretary
Edgewood Retirement Community
North Andover, MA
03.2018 - 03.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, transportation and new admissions for residents.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed the reception area ensuring neatness at all times.
- Assisted residents who needed one on one care
Patient Service Representative
Greater Lawrence Family Health Center
Lawrence , MA
10.2015 - 07.2017
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits.
Senior Patient Service Representative
Greater Lawrence Family Health Center
Lawrence, MA
08.2013 - 08.2015
- Specialist for sports medicine, OB-GYN clinic and HROB
- Verification of patients insurance
- Provided assistance to patients with MassHealth applications and forms
Call Center Patient Representative
Greater Lawrence Family Health Center
Lawrence, MA
10.2008 - 06.2013
- Verifying patient insurance
- Assisted patients with referrals
- Called patients to remind them of their upcoming appointments
- Made sure all patients information was up to date prior to their appointment date.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-1984
Skills
- Flexible
- Data entry
- Problem solving
- Bilingual
- Customer Service
- Punctual
- Team player
Certification
- BLS- issued in 2/15/23, expires 2/20/2025- can provide card upon request
Languages
Spanish
Full Professional
Timeline
Unit Secretary
Edgewood Retirement Community
03.2018 - 03.2024
Patient Service Representative
Greater Lawrence Family Health Center
10.2015 - 07.2017
Senior Patient Service Representative
Greater Lawrence Family Health Center
08.2013 - 08.2015
Call Center Patient Representative
Greater Lawrence Family Health Center
10.2008 - 06.2013
High School Diploma -
Greater Lawrence Technical School
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