Marilyn Feliciano
Saddle Brook,NJ
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Infucare Rx
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Clinical Pharmacy Technician I
Option Care Health
07.2021 - 05.2023
- Reviewed/Validated basic prescription drug refill requests and process according to company policies and procedures
- Assisted with preparing and dispensing medications and supplies
- Collected & maintained basic patient information required to ensure accurate planning of needed materials/supplies, equipment, and prescriptions
- Helped to ensure a positive patient experience through answering basic patient questions and responding to basic patient requests
- Received & verified quantities of incoming supplies and materials
- Created delivery tickets, identified shortages, and reviewed expiration dates of medications
- Translated Spanish to English for the pharmacy and nursing teams
- Assisted pharmacy team with KPI spreadsheets and reports
- Assisted with 24-72 hr assessment calls to all patients that start with infusion services
- Coordinated specialty infusion appointments with nursing for accurate billing
Customer Service Representative
Bloomfield Eye Associates
02.2021 - 07.2021
- Reviewed each patient to assure that authorization is in place and confirmed patients appointments daily
- Greeted and checked in patients, and collected personal, medical, and insurance information
- Answered and routed telephone calls, arranged contact lens pickup, and assisted patient intake
- Provided administrative support to the teams
- Translated for Spanish speaking patients
- Assisted doctors with patients charts, notes, and labs whenever required
Pharmacy Technician
Coram CVS
05.2000 - 01.2021
- Maintained ongoing relationships with physicians and other referral sources and contributed to creating an environment of teamwork and trust among all my colleagues
- Participated in branch meetings, and represented my department with suggestions and or ideas for improving our services
- Collaborated with other departments to ensure patient’s needs were met with services such as medication dispensing, warehouse packaging, insurance verifications and approvals as well as medication adherence
- Registered new Patients in Pharmacy program and directly assisted pharmacist in transcribing incoming scripts from physicians insuring all incoming information is accurately input
- Completed standard administrative tasks by answering phone calls, faxing, filing prescription records, and requesting clinical documents
- Assisted in onboard training of new pharmacy technicians to understand the Pharmacy system
- Maintained and managed DME for the warehouse department
- Assisted nursing department in setting up nurse visits and in coordination with patient’s needs, as well as manage all infusion supplies
Education
MBA -
Passaic County Community College
Paterson, NJ01-2006
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Infucare Rx
05.2023 - Current
Clinical Pharmacy Technician I
Option Care Health
07.2021 - 05.2023
Customer Service Representative
Bloomfield Eye Associates
02.2021 - 07.2021
Pharmacy Technician
Coram CVS
05.2000 - 01.2021
MBA -
Passaic County Community College
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