Marilyn Hernandez
Fresno,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
2
2
years of professional experience
Work History
Intake Specialist
Fresno PACE for Seniors
06.2021 - Current
- Provide tours and information to interested Individuals
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Trained and supervised new intake staff to deliver high-quality client care.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Data entry into various program (Pace Logic, Prime Suite Tru Chart), Auditing of all data entered
Education
Bachelor of Science - Health Administration
California State University
Skills
- Coordinate Service Referrals
- Scheduling and Appointment Setting
- Data Analysis
- Data Entry
- Microsoft Office
- Maintain Records
- Prepare Reports
- Critical Thinking Skills
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Fresno PACE for Seniors
06.2021 - Current
Bachelor of Science - Health Administration
California State University
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