Marilyn James
Naperville,IL
Summary
I am seeking full-time employment that enables me to utilize my skills in customer service, sales, order processing, and customer resolution.
Overview
13
13
years of professional experience
Work History
Case Manager
Spherion
Madison
01.2022 - 09.2023
- Communicated with clients by phone and email, addressing clients’ inquiries regarding eligibility of benefits and registering for benefits
- Assisted with scheduling account eligibility hearings.
Customer Service Representative
Chicago Lighthouse (Illinois Tollway)
Chicago
09.2015 - 12.2021
- Answered inbound calls assisting customers with questions regarding their account
- Set up online accounts and help customers navigate the website
- Resolved invoice issues, disputes, and scheduled fair hearings
- Executed violation settlements, processed orders and payments to accounts.
Customer Service Representative
Signius Communication
Park Ridge
03.2013 - 10.2015
- Answered inbound calls for multiple accounts
- Scheduled doctor appointments and processed auto insurance claims and clients’ inquiries
- Took messages from customers for client follow up.
Administrative Assistant/Mobile Security Officer
Securitas Security
Chicago
09.2010 - 03.2013
- Performed administrative duties such as data entry, billing and scheduling
- Answered phone calls and followed up on emails and voicemails
- Drove to various client sites patrolling the area
- Dispatched alarms and responded to alarms in a timely manner.
Education
Some college -
Wilbur Wright College
GED -
Richard J Daley College
Skills
Gives attention to detail and follows instruction
Ability to stay organized and multi-task efficiently
Ability to work both independently and within a team environment
Establishes goals and works toward achievement
Effective time management; maximizes productivity
Excellent verbal and written communication skills
Provide great customer support over the phone
Timeline
Case Manager
Spherion
01.2022 - 09.2023
Customer Service Representative
Chicago Lighthouse (Illinois Tollway)
09.2015 - 12.2021
Customer Service Representative
Signius Communication
03.2013 - 10.2015
Administrative Assistant/Mobile Security Officer
Securitas Security
09.2010 - 03.2013
Some college -
Wilbur Wright College
GED -
Richard J Daley College
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