MARILYN JIMENEZ REVELES
WINNETKA
Summary
Dynamic referral clerk and medical receptionist at El Proyecto Del Barrio, leveraging strong organizational skills and bilingual communication to enhance patient care. Expert in insurance verification and pre-authorizations, ensuring efficient operations and high patient satisfaction. Recognized for commitment to teamwork and excellence in customer service, contributing to continuous improvement in referral processes.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
REFERRAL CLERK
EL PROYECTO DEL BARRIO
Winnetka
09.2023 - 02.2026
- Conducted research on available services that could benefit clients during their referral process.
- Analyzed feedback from clients regarding their experience with the referral process in order to make improvements.
- Communicated effectively with external agencies to coordinate timely referral according to policy guidelines.
- Process all HMOs, Medical, Medicare. Maintain required logs: prospective, retrospective, denial etc.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scanned documents into the electronic health record system securely.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Trained new staff members
MEDICAL RECEPTIONIST
EL PROYECTO DEL BARRIO
Winnetka
09.2023 - 02.2026
- Conducted research on available services that could benefit clients during their referral process.
- Analyzed feedback from clients regarding their experience with the referral process in order to make improvements.
- Communicated effectively with external agencies to coordinate timely referral according to policy guidelines.
- Process all HMOs, Medical, Medicare. Maintain required logs: prospective, retrospective, denial etc.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scanned documents into the electronic health record system securely.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Trained new staff members
Call Center Representative
El Proyecto Del Barrio
Winnetka
09.2023 - 02.2026
- Documented customer interactions accurately in the call tracking system.
- Managed high-volume calls while maintaining professionalism and composure.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
HIGH SCHOOL DIPLOMA -
RESEDA CHARTER HIGH SCHOOL
ResedaSOME COLLEGE IN CHILD DEVELOPMENT -
PIERCE COLLEGE
Woodland HillsSkills
- Pre-authorizations
- Strong organization
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Follow-up skills
- Healthcare systems
- Appointment reminders
- Teamwork and collaboration
- Customer service
- Bilingual
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Call Center Representative
El Proyecto Del Barrio
09.2023 - 02.2026
REFERRAL CLERK
EL PROYECTO DEL BARRIO
09.2023 - 02.2026
MEDICAL RECEPTIONIST
EL PROYECTO DEL BARRIO
09.2023 - 02.2026
HIGH SCHOOL DIPLOMA -
RESEDA CHARTER HIGH SCHOOL
SOME COLLEGE IN CHILD DEVELOPMENT -
PIERCE COLLEGE