Marilyn Melendez
Laurel Pet Hospital
Burkburnett,TX
1
Language
1
Certification
30
years of professional experience
Friendly and enthusiastic working in the veterinary field with 28 years of experience in many facets of animal care and veterinary office administration. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Work History
Remote Contact Center Client Care
3 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Veterinary Technician
5 Years 9 Months- Administered medications and treatments under veterinarian supervision, ensuring patient care compliance.
- Assisted in diagnostic procedures, including radiography and laboratory tests, to support accurate diagnoses.
- Educated pet owners on animal care practices, enhancing client understanding of health management.
- Performed routine examinations and monitored vital signs to assess animal health status effectively.
- Implemented inventory management systems to streamline supply ordering and reduce wasteful expenditures.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Pharmacy technician
7 Years 2 Months- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness.
- Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences.
- Performed duties as assigned by the Doctors including utilizing pharmacy systems to enter patient and drug information.
Head Receptionist
6 Years 4 Months- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
- Prepare estimates and present to clients
- Prepare medication
- Answer multiple phone lines
- Point person for pet insurance
- Check In and Out Patients
- Translator (Spanish)
- Maintain front office clean
Technician, Receptionist
13 Years 5 Months- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Assisted during surgical procedures by creating and maintaining obstructive surgical fields and passing instruments
- Learn to operate new office technologies as they are developed and implemented.
- Prepare estimates for treatment plan and presented invoices and collected payment from clients
- Assisted Veterinarians in exam rooms
Check-Out Receptionist
1 Year 11 Months- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- File Clerk
- Billing Department
- Translator (Spanish)
Education
Criminal Justice
Certificate of Completion - Medical Billing
- Online Courses
- Certificate of Completion
- Social Media Ethics
- Customer Service
- Currently taking a class on Management, and Psychology 101
Skills
Prescription verification
Medication preparation
Pharmacy inventory management
Pharmacy systems
Medical terminology
Customer Service
Clerical
Veterinary office administration
Appointment scheduling
Front desk operations
Patient intake
Certification
- Certificate of Completion - Medical Billing
- Online Courses
- Certificate of Completion
- Social Media Ethics
- Customer Service
Languages
Spanish
Timeline
Remote Contact Center Client Care
MVH
02.2023 - CurrentRead More
Veterinary Technician
VCA Callfield Animal Hospital
11.2020 - CurrentRead More
Pharmacy technician
Laurel Pet Hospital
06.2019 - CurrentRead More
Head Receptionist
Larchmont Animal Clinic
10.2012 - 02.2019Read More
Technician, Receptionist
North Ranch Animal Hospital
07.1998 - 12.2011Read More
Check-Out Receptionist
Internal Medicine Medical Office
08.1996 - 07.1998Read More
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Los Angeles Community College
Read More
Scottsdale Community College
Criminal Justice
Read More