Marilyn Nelson
Detroit,Mi
Summary
Hi I’m 33 years old and I’m a very hard working women who loves to work I’m very reliable, very trustworthy and very independent and I’m a very fast learner you can count on me to get my job done any time of the day I’m a people’s person I love to chat, text , type, email and be in the phone to listen and solve problems that’s just who I m everyone loves me and once you get to know me to I’m sure you will to……………
Overview
18
18
years of professional experience
Work History
Remote Healthcare Insurance Agent
Hiring Help
Livonia, Michigan
03.2022 - 09.2024
- I was answering and returning calls
- I was helping clients with their health-related insurance services and products, resolving their issues
- I was helping them understand their coverage and recommending others products or services to make sure they are fully covered based on their needs
- I was conducted research to identify competitive rates and benefits offered by other providers
- I would responded quickly and accurately to inquiries from clients regarding their coverage plans
- I would resolved customers complaints in a timely manner to maintain high satisfaction levels
Remote Program Assistant
Loyal Source Government Services LLC
Dearborn, Michigan
07.2020 - 04.2022
- I was doing the planning and scheduling for meetings, conferences and traveling
- I was creating spreadsheets, managing databases, preparing presentations
- I was reviewing incoming documents conducting research, making travel arrangements including flights and hotels booking
- Maximizing the executives time by reading researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating phone calls on their behalf emailing management and creating PowerPoint presentations
Remote Call Center Customer Service Representative
Unemployment Insurance Agency
Erie, Pennsylvania
02.2019 - 05.2020
- I was answering customers calls they would give me their information and I would put there information in the computers and search them up
- I would tell them what's wrong or what's going on with their account so they can fix it
- And sometimes I would already be working on their account before they can call and say something
- I made sure the information got corrected so they can get their money
Remote Call Center Customer Service Representative
C.V.S
Farmington Hills, Michigan
01.2016 - 09.2018
- I was assisting members on the phone with their pharmacy benefits plan
- I was taking inbound calls and answering questions regarding prescriptions insurance medication coverage
- I was mailing and ordering prescriptions
- I was talking to the customers so that they would have a better understanding about there coverage options and medication they was taking
- I followed up with customers to ensure their satisfaction with the resolution of their issue
09.2006 - 07.2008
Education
G.E.D -
Inkster High School
Inkster, ND07-2008
Skills
- Customer Service
- Hard Worker
- Excellent Communication Skills
- Written Verbal and Listening
- Typing speed of 40wpm
- Self Motivated
- Detail-Oriented
- Confident
- Capable of working independently
- Call Center Experience
- Very fast learner
- Organized
Personal Information
Age: 33
Timeline
Remote Healthcare Insurance Agent
Hiring Help
03.2022 - 09.2024
Remote Program Assistant
Loyal Source Government Services LLC
07.2020 - 04.2022
Remote Call Center Customer Service Representative
Unemployment Insurance Agency
02.2019 - 05.2020
Remote Call Center Customer Service Representative
C.V.S
01.2016 - 09.2018
09.2006 - 07.2008
G.E.D -
Inkster High School