Marilyn Rodriguez
Summary
Compassionate Case Manager experienced in Assisted Livings/ Senior Center environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager
Rebekah Rehab Assisted Living Facility
06.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinate needed medical referrals to delivery needed medical services to residents.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Case Notes activities, incident reports, upload medical and financial documents onto PointClickCare Data Base.
- Submitted Medicaid documents onto MCS System for Medicaid.
- Assisted bookkeepers in providing support documentation required for audits.
- Worked with Social Security Administration to ensure timely submission of benefits for residents.
- Assisted residents with benefits and entitlements as well as advocated in Fair Hearings with the New York State Office of Temporary and Disability Assistance (OTDA).
- Assisted with completion of Department of Health Health Commerce Surveys for COVID and Quarterly Reporting.
Case Manager
Amber Court Of Pelham Gardens
06.2019 - 06.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Completed Case Notes, Incident Reports, Annual Assessments and Admission Documents onto CompuCare Database.
Case Manager
Elm York Assisted Living Facility
06.2017 - 06.2019
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Analyzed trends and data to inform decision-making and program development.
- Completed Case Notes, Incident Reports, Admission Documents and Annual Assessments onto CompuCare Database.
Service Coordinator/ Assistant Director/Case Assistant
Neighborhood SHOPP
07.2013 - 06.2017
- Created and updated records and files to maintain document compliance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Trained and mentored new volunteers on industry practices and business operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Documented Case Notes, Reports, Admissions, Discharges and Annual Assessments onto various company's databases such as DFTA and DYCD systems.
Education
Bachelor of Arts - Sociology
Hunter College (CUNY)
Manhattan, NY06.2022
Associate of Applied Science - Travel And Tourism
LaGuardia Community College of The City University of New York
Long Island City, NY06.2012
High School Diploma -
Washington Irving High School
Manhattan, NY06.2006
Skills
- Generate Reports
- Educational Strategies
- Vocational Rehabilitation
- Patient Management
- MS Office
- Community Resources
- Verbal and Written Communication
- Quality Assurance Controls
- Social Work
- Intervention Plans
- Documentation
- Annual Case Reviews
Notary Public
Notary Public License New York State
Timeline
Case Manager
Rebekah Rehab Assisted Living Facility
06.2021 - Current
Case Manager
Amber Court Of Pelham Gardens
06.2019 - 06.2021
Case Manager
Elm York Assisted Living Facility
06.2017 - 06.2019
Service Coordinator/ Assistant Director/Case Assistant
Neighborhood SHOPP
07.2013 - 06.2017
Bachelor of Arts - Sociology
Hunter College (CUNY)
Associate of Applied Science - Travel And Tourism
LaGuardia Community College of The City University of New York
High School Diploma -
Washington Irving High School
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