Marilyn Santiago
Clifton,NJ
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
34
34
years of professional experience
Work History
Office Manager/Practice Coordinator
Symra Cohn M.D PC
01.2002 - Current
- Scheduling and receiving patients
- Obtaining patient data
- Extensive phone contact with patients, and insurance carriers
- Entered denials form insurance company also appeal unpaid claims
- Worked missing charges and Edit reports
- Process patients credit card payment
- Which are received via-mail, phone or in office setting
- Audit all payments that were collected via front desk
- Completed all assigned projects on a timely manner
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Cornell Internal Medicine Assoc Practice Assistant
New York Presbyterian Hospital
01.1998 - 01.2002
- Preparing patients for examinations
- Obtaining patient vital signs and assisted with treatments
- Performing laboratory procedures, collection of blood and Electrocardiograms
- Managed approximately 40 to 50 calls, emails and faxes per day from patients and departments.
Medical Assistant/ Billing Clerk
Re-United Medical and Dental
01.1994 - 01.1998
- Schedule appointments
- Received payments for services provided
- Preparing patients for examinations, taking medical histories and assist with treatments
- Collection of blood and maintained medical records
- Billing Clerk
- Compiled and prepared patient’s charges
- Completed vouchers and all insurance forms
- Follow up on unpaid claims for all insurances for the Dental department as well as the Medical department
Medical Administrative Assistant
Plaza Medical
01.1991 - 01.1994
- Collected essential health data for patient records.
- Documenting comprehensive medical backgrounds.
- Enabled efficient delivery of treatments.
- Ensured patients were prepared for assessment.
- Conducted routine laboratory tasks.
- Performed blood collection and Electrocardiograms.
- Educated individuals about the necessary steps before undergoing an x-ray.
- Streamlined office operations.
- Executed patient scheduling.
- Gathered patient information.
- Ensuring accurate upkeep of medical records.
- Managed incoming and outgoing calls.
- Handled insurance matters efficiently.
- Performed medical billing consistently and accurately.
- Maintained confidentiality of sensitive patient information, ensuring compliance with HIPAA regulations.
- Delivered outstanding customer service to patients.
- Directed messages to appropriate personnel swiftly.
- Enabled timely documentation to enhance patient care quality.
- Cultivated patient trust through empathetic communication.
- Directed callers to appropriate personnel effectively.
- Validated insurance details ahead of scheduled patient visits.
- Maintained detailed logs of patient information with consistency.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Education
Certificate - Medical Billing
Empire Careers
Certificate - Phlebotomy Technician
Institute for Applied Medical Technology
Medical Laboratory Technology
Eugenio Maria De Hostos Community College
Medical Laboratory Technology
New York Institute Of Technology
Skills
- Excellent communication skills
- Bilingual Spanish/English
- Detail oriented
- Well versed on medical terms
- Office management
- Administrative support
- Organizational skills
- Office administration
- Computer literate in Drchrono, Medgen systems
- Exceptional Customer service
- Scheduling and calendar management
Timeline
Office Manager/Practice Coordinator
Symra Cohn M.D PC
01.2002 - Current
Cornell Internal Medicine Assoc Practice Assistant
New York Presbyterian Hospital
01.1998 - 01.2002
Medical Assistant/ Billing Clerk
Re-United Medical and Dental
01.1994 - 01.1998
Medical Administrative Assistant
Plaza Medical
01.1991 - 01.1994
Certificate - Phlebotomy Technician
Institute for Applied Medical Technology
Medical Laboratory Technology
Eugenio Maria De Hostos Community College
Medical Laboratory Technology
New York Institute Of Technology
Certificate - Medical Billing
Empire Careers
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