Professional Summary
Overview
Work History
Education
Skills
Timeline

Marilyn Watkins

Contractor Connection/Crawford
Jacksonville,FL
15
years of professional experience

Customer Service Representative experienced in problem resolution and staff training. Enhanced service delivery through critical thinking and active listening, while streamlining processes to improve efficiency and customer satisfaction. Focused on fostering a positive team environment.

Work History

Customer Service Representative

11 Years 5 Months
Contractor Connection/Crawford | 07.2014 - 12.2025
  • Managed inquiries via phone, email, and chat, ensuring timely resolution of customer issues.
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Trained new team members on company policies, procedures, and best practices for customer interactions.
  • Collaborated with internal teams to streamline processes and enhance overall service delivery efficiency.

Customer Response Center Specialist

3 Years 1 Month
State Farm/Spherion Staffing Company | 05.2011 - 06.2014
  • Delivered exceptional service in response to customer inquiries, enhancing overall customer satisfaction.
  • Diffuse escalated service complaints and provided positive resolutions.
  • Proficiently operate multiple system applications to provide immediate response external. business partners.
  • Triage inbound service inquiries. to appropriate. Claim adjuster.
  • Process & distribute certified and overnight mail.
  • Audit and finalize business drafts for policyholders.

Education

No Degree - Office System Technology

Florida State College | Jacksonville, FL

Skills

Customer service
Call center operations
Data entry
Problem resolution
Staff training
Critical thinking
Conflict resolution
Active listening

Timeline

Customer Service Representative

Contractor Connection/Crawford
07.2014 - 12.2025Read More

Customer Response Center Specialist

State Farm/Spherion Staffing Company
05.2011 - 06.2014Read More

Florida State College

No Degree from Office System Technology
Read More
Marilyn Watkins