Marilyn Woods
La Porte,IN
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Atlantic Aviation. Excelled in complaint resolution and scheduling, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and leadership, successfully managing diverse teams and events. Skilled in data entry and fostering strong teamwork, consistently achieving goals with punctuality and reliability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlantic Aviation
South Bend, IN
11.2022 - Current
Answer phone calls. Perform a daily fuel inventory. Make car reservations. Respond to all emails relating to flights coming into Atlantic Aviation. Handle all mail and deliveries into Atlantic Aviation.
Passenger Service Agent
United Ground Express
South Bend, IN
04.2016 - 11.2022
- Provided a high level of customer service. Covering all aspects from checking in through boarding. Performed daily close-outs. Loaded, unloaded, and prepared aircraft for the next flight. Competent in aircraft marshalling. Wing walking. Deicing aircraft. Jetbridge certified. QPAK and Petsafe certified.
Home Care Provider
Self-employeed
Laporte, IN
08.2015 - 04.2016
- Provided daily meals and assistance with walking. Light cleaning.
Contract Cleaner
Complete Cleaning Company
Michigan City, IN
10.2014 - 04.2015
- Provided cleaning service for several large facilities, including Laporte YMCA, Laporte Savings Bank, Pine Ford, and Queen of All Saints School in Michigan City.
Administrator
The Door Church
Laporte, IN
12.1998 - 05.2014
- Handled the logistics of all church functions, including scheduling, ordering, and transportation. Planned and executed events, including weddings, funerals, teas, youth conventions, camp meetings, and business meetings, secured financing for all ministries by organizing fundraisers. Developed and executed lesson plans for all age groups for Sunday school curriculum. Organized and supervised a staff of 12 ministry leaders for community events. Secretary/treasurer of the ladies Auxiliary Indiana District of the Assemblies of the Lord Jesus Christ from 1993-1997.
Education
High School Diploma -
Twin City Baptist School
Mishawaka, IN05-1982
Skills
- Complaint resolution
- Scheduling
- Account updating
- Problem resolution
- Staff training
- Report preparation
- Courteous demeanor
- Spreadsheets
- Adaptability and flexibility
- Credit card payment processing
- Filing
- Professional telephone demeanor
- Strong teamwork
- Data entry
- Punctuality and reliability
- Refunds processing
Affiliations
- Involved in all church functions
Accomplishments
- Received Employee of the Month several times within United Ground Express and Atlantic Aviation. I received the Safety Award from Atlantic Aviation. I have received all Quarterly Bonuses.
Certification
- Deice certified. PetSafe certified. QPAK certified.
Timeline
Customer Service Representative
Atlantic Aviation
11.2022 - Current
Passenger Service Agent
United Ground Express
04.2016 - 11.2022
Home Care Provider
Self-employeed
08.2015 - 04.2016
Contract Cleaner
Complete Cleaning Company
10.2014 - 04.2015
Administrator
The Door Church
12.1998 - 05.2014
- Deice certified. PetSafe certified. QPAK certified.
High School Diploma -
Twin City Baptist School
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