Marilynn Brack
Chicago
Summary
Strong background in office administration and meeting coordination, adept at enhancing operational efficiency. Proven ability to manage diverse tasks in fast-paced environments while delivering exceptional customer service. Ready to leverage skills as a Project Coordinator to optimize processes and foster team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE MANAGER
R-Tistry Painters
Peoria
04.2016 - 12.2023
- Oversaw daily office operations, ensuring efficient scheduling and timely supply procurement.
- Collaborated with colleagues, clients, and vendors to streamline communication and improve project outcomes.
- Resolved complex customer issues efficiently, enhancing overall satisfaction.
MEDICAL REFERRAL SPECIALIST
OSF Healthcare
Peoria
07.2022 - 10.2022
- Monitored all open referrals on a regular basis until completion or resolution was achieved.
- Collaborated with internal departments such as billing, coding and utilization management teams on referral authorization processes.
- Researched various insurance plans to determine coverage requirements for specialty services.
PACKER
Peoria Production Solutions
Peoria
12.2021 - 07.2022
- Packed items into boxes, adhering to size and weight restrictions set by shipping company.
- Coordinated with colleagues to achieve daily packing targets and enhance team workflow.
- Maintained neat, clean, and organized workspace to ensure safety and efficiency.
MEDICAL RECORDS SCANNER
Springfield Clinic for Express Employment Professionals
Peoria Heights
04.2021 - 06.2021
- Troubleshot technical issues with scanning equipment to minimize downtime.
- Analyzed documents for completeness and accuracy, ensuring accurate filing into electronic health record system.
- Utilized high-speed scanners to efficiently digitize large volumes of paper records into EHR system.
PATIENT ACCESS REPRESENTATIVE
Heartland Health Services for Peoria Manpower, Inc.
Peoria
08.2020 - 10.2020
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
TENANTS ACCOUNT RECEIVABLE
Peoria Housing Authority for Express Employment Professionals
Peoria Heights
03.2020 - 04.2020
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
LEASING ASSISTANT
Core 3 Property Management for Express Employment Professionals
Peoria Heights
09.2019 - 11.2019
- Resolved customer inquiries and complaints in a timely manner.
- Established strong relationships with vendors who provide maintenance services for the property.
- Reviewed credit reports of prospective tenants before approving any applications.
RECEPTIONIST/PHYSICIAN BILLING
Kindred Hospital
Peoria
02.2015 - 04.2019
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Education
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of Illinois at Chicago
Chicago, IL, USSkills
- Office administration
- Meeting coordination
- Database administration
- Business administration
Certification
- Mental Health First Aide - Adult and Youth
- Recovery Support Curriculum Completed
- QPR Gatekeeper Certificate
Timeline
MEDICAL REFERRAL SPECIALIST
OSF Healthcare
07.2022 - 10.2022
PACKER
Peoria Production Solutions
12.2021 - 07.2022
MEDICAL RECORDS SCANNER
Springfield Clinic for Express Employment Professionals
04.2021 - 06.2021
PATIENT ACCESS REPRESENTATIVE
Heartland Health Services for Peoria Manpower, Inc.
08.2020 - 10.2020
TENANTS ACCOUNT RECEIVABLE
Peoria Housing Authority for Express Employment Professionals
03.2020 - 04.2020
LEASING ASSISTANT
Core 3 Property Management for Express Employment Professionals
09.2019 - 11.2019
ADMINISTRATIVE MANAGER
R-Tistry Painters
04.2016 - 12.2023
RECEPTIONIST/PHYSICIAN BILLING
Kindred Hospital
02.2015 - 04.2019
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of Illinois at Chicago