Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Marilynn Cosme
Ellwood City, PA 16117,PA
Summary
Overview
26
years of professional experience
Work History
Premier Eye Care of Cranberry
Optician/Optical Manager
05.2022 - Current
Job overview
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Butler Eye Care
Optician
07.2019 - 05.2022
Job overview
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Maintained safe, clean and organized environment to increase patient comfort.
Target Optical
Optician
06.2014 - 07.2019
Job overview
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Lowes Home Improvment
Lowes Assistant Manager
07.2012 - 06.2014
Job overview
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Target
Target/Assistant Manager
06.1999 - 07.2012
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Butler County Community College Butler, PA
No Degree from Business Management
05-1997
University Overview
Butler Senior High SchoolButler, PA
High School Diploma
06-1994
University Overview
Skills
- Customer service
- Organizational Skills
- Insurance verification / billing
- Administrative functions
- Inventory management
- Decision-making
- Supply and equipment ordering
- Self motivation
Timeline
Optician/Optical Manager
Premier Eye Care of Cranberry
05.2022 - Current
Optician
Butler Eye Care
07.2019 - 05.2022
Optician
Target Optical
06.2014 - 07.2019
Lowes Assistant Manager
Lowes Home Improvment
07.2012 - 06.2014
Target/Assistant Manager
Target
06.1999 - 07.2012
Butler County Community College
No Degree from Business Management
Butler Senior High School
High School Diploma
Similar Profiles
Denise MarlattDenise Marlatt
Surgery Scheduler at Premier Eye Care of Eastern IdahoSurgery Scheduler at Premier Eye Care of Eastern Idaho
Alejandra SerranoAlejandra Serrano
Medical Receptionist at Premier Eye CareMedical Receptionist at Premier Eye Care
Jean BarnardJean Barnard
Billing Specialist at Ophthalmology Surgery Center (Premier Eye CareBilling Specialist at Ophthalmology Surgery Center (Premier Eye Care