Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Marina Escobedo

hawthorne,CA

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden Restaurant. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and cash handling. Experienced in training and mentoring staff, leading to improved team productivity and service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server, Trainer, Supervisor

1212 Santa Monica
12.2023 - 04.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Supervisor,server,Trainer,bartender,office

Tiato
04.2015 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Associate of Science - Criminal Justice

West L.A. College
Culver City, CA
05-2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

  • [Area of certification] Training - [Timeframe]
  • Food handler certified
  • Alcohol and beverage server certified

Timeline

Server

Olive Garden Restaurant
03.2024 - Current

Server, Trainer, Supervisor

1212 Santa Monica
12.2023 - 04.2024

Supervisor,server,Trainer,bartender,office

Tiato
04.2015 - 03.2024

Associate of Science - Criminal Justice

West L.A. College

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Marina Escobedo