Marina Green
Vancouver,Washington
Summary
Results-oriented employee possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with over twenty years of experience in medical related customer service and customer relations.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Providence Portland With Office Team
Portland, Oregon
02.2020 - 04.2020
- Worked with clinical and staffing supervisors to understand personnel supply needs and bring daily appointment volumes within desired tolerances
- Organized daily schedule for over 60 medical providers with attention to time and logistic management
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
Business Owner
Marina Green Photography
Vancouver, WA
08.2016 - Current
- Working to providing high quality images for commercial, artistic and individual use. Delivery averages of 10,000+ images annually
- Proven customer service that strengthened client relations and boosted revenue through repeat business and referrals. Three year annual sales increase of 100%
- Coordinates and executes complex commercial photoshoots, including wardrobe management, image aesthetic and storyboarding, logistics & venue selection, model calls, lighting design, scheduling/timelines, budget, payment and image distribution
Patient Financial Counselor
MedAssist/PeaceHealth
Vancouver, WA
02.2016 - 11.2018
- Translating knowledge of commercial, state and federal insurance plans, and medical charity programs, into medical reimbursement for client and hospital system
- Completing screening and application process with patients for Washington State Medicaid and/or charity programs. Following applications through to approval and funding. Personally responsible for over $2 million in reimbursement for hospital in 2018
- Responsible for training and daily supervision of Financial Counseling employees
- Department contact for conflict and service resolutions
- Working as a liaison with medical staff, patients and billing groups to ensure patients had ongoing access to adequate inpatient and outpatient treatment
- Offering general guidance to patients regarding various types of insurance, liabilities, payment processes and reimbursement policies
- Additionally responsible for managing industrial insurance claims in a way that produced accurate and timely filing for quick reimbursement
Medical Scheduler
PeaceHealth Southwest Medical Center
Vancouver, WA
02.2012 - 03.2015
- Managed department work flow of over 300 daily orders, and 350 daily phone calls, through digital organization and distribution of daily workload
- Assisting IT in completion of programming details on department specific software applications
- Organized patient files and streamlined department operations to improve efficiency
- Working with Centralized scheduling team to schedule patients for various procedures and tests based on physician orders
- Coordinating numerous resources to ensure that each patient was scheduled for the correct procedure, with the necessary resources, at time that was appropriate time for each service area
- Understanding the necessity of communicating the correct preparatory guidelines for each procedure, to every patient, for optimal service outcome
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR06.2016
Nursing Prerequisites, General Education
Portland Community College
Portland, ORDigital Technology And Communication
Washington State University
Vancouver, WASkills
- Over two years experience in case management and financial counseling
- 15 years experience working as clinical and non clinical staff, in various acute care settings
- Consistently received excellent customer service remarks on annual employment reviews
- Quick to assimilate new information systems training and adapt current workflow
- Repeatedly promoted to supervisory role and given additional department responsibilities
Timeline
Scheduling Coordinator
Providence Portland With Office Team
02.2020 - 04.2020
Business Owner
Marina Green Photography
08.2016 - Current
Patient Financial Counselor
MedAssist/PeaceHealth
02.2016 - 11.2018
Medical Scheduler
PeaceHealth Southwest Medical Center
02.2012 - 03.2015
Bachelor of Science - Social Sciences
Portland State University
Nursing Prerequisites, General Education
Portland Community College
Digital Technology And Communication
Washington State University