Marina Marley
Walgreens
Layton,UT
2
Languages
12
years of professional experience
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Work History
Delivery Driver
5 Years 4 Months- Delivered packages efficiently to assigned locations within scheduled timeframes.
- Maintained accurate records of deliveries and vehicle inspections daily.
- Communicated with dispatch to confirm delivery routes and address changes.
- Provided excellent customer service during package drop-offs and pickups.
- Monitored fuel levels and reported maintenance issues for timely repairs.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Head Cashier
2 Years 1 Month- Assisted customers with inquiries and provided product information effectively.
- Maintained accurate cash drawer balance throughout shift to ensure accountability.
- Collaborated with team members to streamline checkout processes during peak hours.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
- Offered customers carry-out service at completion of transaction.
- Ensured cleanliness and organization of the checkout area for a positive experience.
- Supported inventory management by restocking merchandise at the register area regularly.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Grocery Stocker
6 Months- Stocked shelves efficiently to maintain product availability and organization.
- Assisted customers in locating products and answering inquiries.
- Operated inventory management systems to track stock levels accurately.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Monitored product expiration dates to ensure quality control and freshness.
- Trained new staff on stocking procedures and safety protocols effectively.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
Head Cashier
1 Year 4 Months- Assisted customers with inquiries and provided product information effectively.
- Trained new cashiers on register operations and customer service standards.
- Collaborated with team members to streamline checkout processes during peak hours.
- Ensured cleanliness and organization of the checkout area for a positive experience.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Maintained accurate cash drawer balance throughout shift to ensure accountability.
Customer Service Cashier
3 Months- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained organized cash register area and stocked supplies.
- Collaborated with team members to ensure a smooth shopping experience.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Cashier
11 Years 6 Months- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained organized cash register area and stocked supplies.
- Handled cash, credit, and return transactions accurately.
- Collaborated with team members to ensure a smooth shopping experience.
- Conducted regular inventory checks to support stock management.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Skills
Cash handling
Customer service
Retail management
Transaction processing
Team collaboration
Scheduling coordination
Conflict resolution
Problem solving
Communication skills
Attention to detail
Safety compliance
Stock replenishment
Loss prevention
Task delegation
Product merchandising
POS system troubleshooting
Shrinkage reduction strategies
Price verification
Drawer balancing
Mobile payment systems
Team leadership
Returns processing
Store policies
Loyalty program management
Online order picking
Store opening and closing
Cash handling expertise
Customer behavior analysis
Hard-working
Policy enforcement
Heavy lifting
Flexible schedule
Employee engagement and motivation
Cycle counts
Price verification and adjustments
Verbal/written communication
Training and coaching
Accomplishments
- I have a reward from Walmart for best play of the month
- I have many rewards from Lowes for best signing of loyalty programs and signing up for credit cards and promotions
Child care
- I have been babysitting children since I was a teenager around 12 years old
- I have three children myself
- I love giving out knowledge basis to children
- I love working with children and providing the care needs for them
Languages
English
Full Professional
Spanish
Limited
Other Skills
- I’m also skilled at building houses built one with my parents as a kid
- I’m also pretty well knowledgeable on cars rather running or how it runs years makes and models
- I’m really good at creative activities and hand making things as well good imagination
- I’m also skilled at multitasking and managing quick changes and adapting to them
- Always opening to learning new things and being skilled at them
- Always up for a challenge and good at observing
References
References available upon request.
Timeline
Head Cashier
Lowes Home Improvment
09.2023 - 10.2025Read More
Grocery Stocker
Walmart
02.2023 - 08.2023Read More
Delivery Driver
Uber Eats
06.2021 - CurrentRead More
Head Cashier
Lowes Home Improvment
12.2019 - 04.2021Read More
Customer Service Cashier
Big Lots
09.2019 - 12.2019Read More
Customer Service Cashier
Walgreens
04.2015 - CurrentRead More
West Coast
Read More