Marina Mosely
Texas City,TX
Summary
Dynamic professional with a proven track record at Texan Credit Corporation, excelling in customer service and team leadership. Skilled in money handling and decision-making, I fostered a positive work environment and consistently achieved high customer satisfaction, driving repeat business through exceptional service and strong relationships. Bilingual communicator dedicated to enhancing client experiences.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Texan Credit Corporation
Texas City, TX
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisting customers in getting loans for their financial needs
- Generated repeat business through exceptional customer service.
Service Advisor
Mainland Carwash
Texas City, TX
05.2008 - 04.2023
- Educated customers on proper vehicle detailing,fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Helped in assisting in auto detailing
Education
GED -
College of The Mainland
Texas City, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff supervision
- Goal setting
- Bi-Lingual
Accomplishments
- Supervised team of many staff members.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Texan Credit Corporation
05.2023 - Current
Service Advisor
Mainland Carwash
05.2008 - 04.2023
GED -
College of The Mainland