Marina North
Havertown,PA
Summary
Efficient professional with 11+ years of customer service and patient experience. A proven knowledge of clinical services, scheduling and patient relations. Aiming to leverage my skills to successfully fill the role of this next opportunity.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Main Line Health
10.2021 - Current
- Schedule appointments for Imaging, Perinatal and Wound Centers
- Collect and enter patient demographics and insurance data into thee computer database to establish patient's medical record
- Address patient concerns and questions, demonstrating empathy and resolving problems swiftly.
- Access many insurance websites for authorizations
- Answer constant flow of 50+ calls daily with minimal missed calls or hold times
- Experience in working remote
Patient Service Representative/Medical Assistant
Premier Orthopaedics & Sports Medicine
05.2012 - 09.2021
- Schedule patient appointments and direct calls to appropriate staff if necessary
- Work all office positions including front desk, assisting surgeons in daily office hours and back office work
- Train all new employees for Front Desk and Medical Assistant
- Suture and/or staple removal for post-operative patients
- Knowledgeable with many Electronic Medical Systems and Insurance websites
- Record patients' medical history, vital statistics, or information
- Management of Medical Records department
- Insurance billing and authorizations
Education
Applied Science
Delaware County Community College
Media, PAHigh School Diploma -
Haverford Senior High School
Havertown, PA06.2012
Skills
- Many years of customer service experience
- Computer and Typing skills
- Excellent communication skills with patients and co-workers
- Experience with working in a small office setting and also in a large department with 50 employees
- Cleanliness and Organization
- Stress Management
- Empathic Listener
- Work well with others & alone
Timeline
Patient Access Representative
Main Line Health
10.2021 - Current
Patient Service Representative/Medical Assistant
Premier Orthopaedics & Sports Medicine
05.2012 - 09.2021
Applied Science
Delaware County Community College
High School Diploma -
Haverford Senior High School
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