Marina Nueckel
San Jose
Summary
Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.
Overview
4
4
years of professional experience
Work History
Server
Yard House Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Model
Human Models
08.2022 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Developed growing contacts networks to secure regular work.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Walked runway to introduce new collections.
Guest Service Associate
European Wax Center
05.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Brand Ambassador
American Eagle and Aerie
10.2020 - 08.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
Education
Bachelor of Science - Advertising, Creative Track
San Jose State University
San Jose, CA05-2026
High School Diploma -
Notre Dame High School Belmont
Belmont, CA06.2021
Skills
- Amenities and Accomodations Knowledge
- Till Counting
- Payment Processing
- Customer Service
- Guest Relations
- Reservation Management
- Reservation Management System
- Guest Accommodations
- Issue Resolution
- Verbal and Written Communication
- Reservation Processing
- Computer Skills
Age
22
Timeline
Server
Yard House Restaurant
11.2023 - Current
Guest Service Associate
European Wax Center
05.2023 - 10.2023
Model
Human Models
08.2022 - Current
Brand Ambassador
American Eagle and Aerie
10.2020 - 08.2022
Bachelor of Science - Advertising, Creative Track
San Jose State University
High School Diploma -
Notre Dame High School Belmont
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